Assistant Director of Community Services

Community Services Manager

Responsible for guiding and supporting the Community Services Department's programs, projects, and services that promote healthy, resilient, and safe neighborhoods through addressing and managing human, housing, and neighborhood services.

Essential Functions and Other Important Duties

DUTIES

• Coordinate projects, programs, and service delivery activities that advance the Community Services Department's goals and objectives, including planning and evaluating special projects, procedures, systems, standards, and services.
• Assist in conducting research, gathering and analyzing data, and preparing reports, graphs, charts, and other materials for internal and external meetings.
• Analyze and evaluate programs to identify service gaps and ensure alignment with City Management and Council priorities; implement corrective actions based on identified service gaps to ensure alignment with City priorities and improvement to programs, service delivery, and operations of the department.
• Assist in department planning efforts, initiatives, and program development; foster active coordination and collaboration with internal and external stakeholders including, but not limited to, other governmental entities, non-profit organizations, and community organizations, to strengthen the provision of services to the community.
• Coordinate the administration of community partnerships, programs, and City Council initiated projects including, but not limited to, preservation of housing affordability, creation of homelessness initiatives, crisis mental health programming, and other complex community needs.
• Coordinate the activities of departmental staff in the administration of Federal and State grant programs including, but not limited to, the Community Development Block Grant, Home Investment Partnerships Program, and Emergency Solutions Grant; ensure grant and program use is within regulations and compliance for continued funding and investment into the community.
• Ensure compliance with State and Local codes, regulations and laws including enforcement, technical, financial, and operational activities of code enforcement personnel.
• Serve as staff liaison to the City's Community Services Advisory Committee; ensure agendas and associated materials, minutes, and meetings are posted and handled appropriately.
• Monitor and evaluate legislative and/or regulatory activity that could have an impact on Community Services within the City of Denton.
• Facilitate interdepartmental team and committee meetings to accomplish tasks, objectives and special projects.
• Manage necessary intra-enterprise functions of the department to ensure smooth operations, including managing financial processes, equipment maintenance, and strategic reporting.

SUPERVISORY/BUDGET RESPONSIBILITIES

• Select, train, supervise, coach, mentor, and evaluate staff; recommend assignment/assignment change, retention, discipline, and dismissal.
• Develop, manage, and monitor budget and grants; maintain accurate budget reporting; ensure that operations are cost-effective, and funds are managed wisely.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Requirements

EDUCATION, EXPERIENCE, AND LICENSES/CERTIFICATIONS

• Bachelor's Degree from an accredited college or university in Business Administration, Public Administration, Planning, or related field; and,
• Five (5) years' experience in local government, non-profit administration, business administration, public administration, or related field; and,
• Two (2) years' experience in a management or supervisory capacity.

OR

• Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job.

REQUIRED SKILLS/ABILITIES

• Knowledge of applicable Federal, State, and Local Government laws, ordinances, and regulations.
• Knowledge of project management principles, including the ability to review and recommend project improvements based on scope and budget.
• Knowledge of effective research-based strategies, theories, techniques, and methodologies.
• Skill in analyzing and researching, interpreting, and understanding policies, laws, and regulations, and to provide workable recommendations and solutions that maintain compliance.
• Skill in moderate problem solving; identifying problems and reviewing related information to develop and evaluate options and implement solutions.
• Skill at the intermediate level, working with applicable Microsoft Office 365 products, and other software systems to complete work.
• Skill in providing exceptional service to internal and external customers.
• Skill in interpersonal relationships, including using tact, patience, and courtesy.
• Ability to communicate effectively, both in oral and written forms, for the needs of the audience.
• Ability to establish, build, and maintain effective interpersonal relationships.
• Ability to handle records and complex situations of a confidential nature.
• Ability to handle difficult and stressful situations with professional composure and confidentiality.
• Ability to work independently and/or with team environment while handling multiple tasks and changing priorities with attention to detail.
• Ability to support controversial positions, negotiation of sensitive issues and/or presentations with internal and external stakeholders.
• Ability to motivate, mentor and train through direct and indirect influence.
• Ability to develop, understand, interpret, and apply laws, rules, regulations, policies, and procedures operations.
• Ability to prepare budget documentation and to monitor expenditures to implement fiscal control and maintain budget compliance.

CONDITIONS OF EMPLOYMENT

• Must have and maintain a valid Class "C" Driver's License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class "C" driver's license and state required minimum automobile liability insurance within 90 days of hire per state law).
• Must pass a drug test, driver's license check, criminal history background check, employment history verification, and social security number verification.

Environmental Factors and Conditions/Physical Requirements

SAFETY

• Ensure equipment is in safe operating condition; perform preventive maintenance on tools and equipment, as appropriate and/or notify leadership immediately of needed repairs.
• Follow established safety procedures and techniques to perform job duties, including lifting and climbing; operate tools and equipment according to established safety procedures.
• Promptly report unsafe conditions in the work area and/or any conditions that are not immediately correctable to leadership.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Safety Sensitive (Subject to random drug testing): No.
• Tools/Equipment Used: Standard office equipment, including computer and peripherals.
• Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.
• Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching.
• Lifting: Lifting and carrying (less than 15 pounds).
• Environment: Works in an office setting; occasionally requires irregular and/or prolonged hours.
• Travel: Travels to City of Denton buildings and professional meetings as required.
• Attendance: Regular and punctual attendance at the worksite is required for this position. Must be able to work after normal business hours, holidays, and weekends, as needed. Must attend regularly scheduled and special meetings.
• Mental Demands: Maintains emotional control under stress; works with frequent interruptions.

CORE VALUES

• Inclusion
• Collaboration
• Quality Service
• Strategic Focus
• Fiscal Responsibility

TOP TIER BENEFITS

• Medical, dental, and vision coverage in addition to life and disability insurance plans
• Employee Health Clinic
• Paid Vacation Days and Paid Holidays
• Retirement Plan

EEO STATEMENT

The City of Denton is an equal opportunity employer. It is the policy of the City of Denton to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity. All employment decisions, including decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, discharge, and other terms, conditions, and privileges of employment are made without regard to any lawfully protected class, status, characteristic, or activity.

ADA/EOE/ADEA

This job description is not an employment agreement, contract agreement, or contract. Management has the exclusive right to alter this job description at any time without notice.