Hospital / Customer Service Technician

The Hospital/Customer Service Technician is responsible for equipment management tasks. These tasks will take place both in the district locations as well as hospital facilities, including: delivering equipment, accessories and disposables to patient rooms; delivering equipment to standby locations; picking up soiled equipment; cleaning, processing and testing equipment; providing InService to hospital staff on fleet equipment, conducting equipment tracking rounds throughout the patient rooms; and recording each activity by scanning equipment as it is completed, adhering to and executing on quality standards, maintaining a Visual Workplace Standardization, and other duties as assigned.

2nd shift - 2:30p-11p

Work 4 hours at Lakeside Women's hospital

Work 4 hours at Baptist Northwest

Must have Valid Drivers License in good standing

$16./hr + .50 shift diff

Knowledge and Physical Requirements

• 21 years of age or older, High school diploma or equivalent.

• Prior work experience in hospital setting or customer service required.

• Basic computer skills.

• Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required.

• Able to lift and/or push 75 pounds.

• Able to stand and walk for long periods of time.

• Valid driver’s license and potential for DOT certification.

Behavioral Skills (How the jobholders must conduct themselves with other people.)

• Possesses quality orientation with a “get it right the first time” attitude.

• Complies with patient privacy laws in all matters.

• Maintains and projects confidence, enthusiasm and a professional image.

• Flexible, coachable.

• Demonstrates strong communication skills (listening, writing and speaking).

• Demonstrates team orientation and shows respect for others.

• Proactive and self motivated.

• Organized; prioritizes to meet deadlines.

• Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations.

• Maintains a clean and safe work environment.

• Customer-focused; willing to go above and beyond.

Practical Skills (Tasks that the job holder must be able to do and demonstrate.)

• Able to dialogue with clinical staff on the topics of equipment features, functionality, etc.

• Understands and uses effective conflict resolution skills, e.g., identifies and resolves service concerns, discrepancies and disagreements.

• Ensures prompt and courteous service is delivered to all customers in person and in all communications.

• Takes customer equipment requests and fills orders within established time line.

• Safely and properly delivers equipment to patient rooms or standby locations in patient-ready condition with appropriate software, configuration, accessories and disposables. Picks up, cleans and processes all soiled equipment, preparing it for “patient ready” use following all company and hospital protocols.

• Conducts equipment tracking rounds using handheld scanners to capture equipment activities.

• Runs reports as required by supervisor and monitors equipment levels.

• Inspects, cleans and tests medical equipment for functionality, following approved written procedures.

• Educates and engages customers at the time of delivery, detailing customers on the features and functionality of the equipment,

• Inspects, cleans and tests medical equipment for functionality, following approved written procedures.Records all non-functional equipment that has been reported by customer.

• Completes all paperwork accurately and in a timely manner to ensure accurate documentation for billing and required regulatory compliance. Completes safety inspections/preventative maintenance on equipment (when applicable).

• Documents all equipment incidents in occurrence with both company and customer policies.

• Shares information with all team members to improve ability to service customers and define opportunities for the district team.

• Assists with inventory management.

• Resolves customer complaints and ensures customer satisfaction; provides all customer feedback to the supervisor in a timely manner.

• Performs other assigned duties.

Primary Job Location:

Integris Baptist Medical Center

Additional Locations (if applicable):

Job Title:

Hospital Service Technician I

Company:

Agiliti

Location City:

Oklahoma City

Location State:

Oklahoma