The Senior Major Incident Manager serves as the key point of contact during major incidents, coordinating with internal IT teams, business units, and external vendors to restore services as quickly as possible. This role also involves conducting root cause analysis, driving continuous improvement in incident management processes, and ensuring that incidents are documented and reported accurately.
1. Incident Management:
2. Communication and Stakeholder Management:
3. Escalation and Decision Making:
4. Process Improvement and Governance:
5. Root Cause Analysis:
Operations Manager Manage Services • Cincinnati, OH, United States
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