The company is seeking a Level 2 IT Technician Manager to oversee daily operations within a Managed Service Provider environment. This role blends hands-on L2 technical support with operational management of technicians, ticket flow, and onsite dispatching. The position is based in Miami FL, operating during standard U.S. business hours, with the ability to occasionally visit client offices when required.
Work Schedule
Core Responsibilities
Operational Management
Technician Leadership & Scheduling
Daily Logistics & Dispatch Coordination
Technical Responsibilities (Level 2)
Process, Quality, and Automation
Requirements
MSP IT Manager • Miami, FL, United States
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