Field Operations Supervisor

Field Operations Supervisor

Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience.

Location

California Food Factory: 1850 Raymer Ave, Fullerton, CA, 92283 (N. Gilbert St and W. Commonwealth Ave.)

Job Responsibilities

The Field Operations Supervisor is a hybrid role responsible for supporting daily operational execution while driving in-field performance across multiple markets. This position combines administrative coordination, field-based execution, and team leadership.

The ideal candidate is equally comfortable managing detailed operational tasks (orders, reporting, production coordination) and spending significant time in the field supporting retail locations and team execution. This is a hands-on role that requires strong organizational skills, adaptability, and the ability to thrive in a fast-paced, multi-location environment.

• Conduct regular in-field visits to retail partner locations (including Costco) to ensure product quality, merchandising standards, and overall execution.
• Build and maintain strong relationships with warehouse managers, receiving teams, and store-level staff.
• Identify and resolve real-time operational issues related to product quality, display execution, and delivery coordination
• Lead and support warehouse orientations, store openings, and market support initiatives
• Lead, support, and provide guidance to Field Operations Representatives across multiple regions.
• Act as a hands-on leader, stepping into field execution as needed.
• Support training and development to drive consistent execution across markets.
• Manage daily order flow and ensure timely and accurate submission across multiple facilities.
• Prepare and distribute daily production sheets to commissaries.
• Coordinate with external and internal teams (Operations, Logistics, Finance, Business Development) to ensure alignment and execution.
• Maintain organized tracking and reporting of operational data. Complete and submit detailed field reports following site visits.
• Analyze sales and operational data to provide insights and support business decisions.
• Collaborate cross-functionally to address issues and improve overall performance.

Qualifications

25+ years of experience in operations, retail, field execution, merchandising, or a related role Strong administrative and organizational skills, with experience managing multiple priorities and deadlines. Experience working in a fast-paced, multi-location environment. Proven ability to build relationships with retail or field-level partners Strong communication skills (written and verbal) Proficiency in Microsoft Excel (tracking, reporting, basic analysis) Leadership experience (direct or indirect team support preferred) Ability to work independently and problem-solve in real time. Post-secondary education Willingness and ability to travel 5060% of the time, including out-of-state travel. Ability to work early in the mornings, extended days, and occasional weekends as needed. Valid driver's license Highly organized and detail-oriented Comfortable balancing desk-based work with in-field responsibilities Adaptable and able to thrive in a fast-paced environment. Strong interpersonal skills with the ability to work across teams and personalities. Proactive, solution-oriented, and hands-on

Why You Should Join Our Team

• Power of Collaboration: Live our core values - "Own it", "Care about it", "Make it exceptional", and "Win together" - as we work together to create better food for everyone, the Japanese way.
• Competitive Rewards: Reap the benefits of a comprehensive compensation package with a bonus plan, group health benefits, and retirement plans that recognize your outstanding contribution.
• Ignite Your Potential: Fuel your growth with extensive training and opportunities for career advancement, empowering you to unleash your full potential.
• Champion Diversity, Equity, and Inclusion: We are committed to fostering a workplace where diversity, equity, and inclusion thrive, empowering every voice to be heard and celebrated through meaningful initiatives and programs.
• Drive Sustainable Impact: As part of our dedication to Environmental, Social, and Governance (ESG) principles, we actively promote sustainable practices and initiatives to create a positive impact on our environment and communities.