Senior Service Parts Forecasting Manager

Senior Service Parts Forecasting Manager

At Zoox, our Logistics and Service Operations teams build the scalable, efficient processes that keep our autonomous fleet moving. As our Senior Service Parts Forecasting Manager, you will drive proactive parts availability across all service centersensuring the right components are exactly where they need to be, before they are ever needed. You will build and own the forecasting systems, data models, and planning processes that maximize fleet uptime, mitigate supply chain risk, and enable Zoox to scale with confidence.

Joining a passionate team at the intersection of logistics, data analytics, and fleet operations, you will be given significant autonomy. This role offers a unique opportunity to establish a best-in-class forecasting discipline from the ground up within one of the most innovative companies in the mobility space.

In this role, you will:

• Own the spare parts demand forecasting model using consumption data, telemetry, and failure trends to develop proactive replenishment plans that minimize fleet downtime.
• Build predictive planning dashboards and track KPIs (forecast accuracy, parts availability) to monitor inventory health and present actionable insights to senior leadership.
• Identify supply risks (lead time changes, EOL parts, shortages) and provide accurate long-range demand signals to suppliers to drive mitigation strategies.
• Partner cross-functionally with Engineering, Fleet Operations, and Supply Chain to incorporate vehicle changes and new parts into the demand plan.
• Drive alignment on inventory investment decisions, balancing high service-level attainment against working capital efficiency.

Qualifications:

• Bachelor's degree in Supply Chain, Industrial Engineering, Data Science, Business Operations, or a related field.
• 5+ years in demand forecasting, inventory planning, or supply chain analytics within a service parts or aftermarket environment.
• Proficiency in statistical modeling, time-series analysis, and predictive analytics applied to spare parts or MRO inventory.
• Strong data analytics skills (SQL, Python, R, or equivalent) to build and maintain forecasting models from complex datasets.
• Experience with ERP and inventory management systems (SAP preferred).
• Exceptional cross-functional collaboration skills, with the ability to translate complex analytical outputs into executive-ready recommendations in a fast-paced environment.

Bonus Qualifications:

• Master's degree in a related field and/or industry-recognized supply chain certifications (APICS CPIM, CSCP, or equivalent).
• Experience in the automotive, autonomous vehicle, or aerospace industries, particularly supporting high-mix, low-volume parts or new city launches.
• Familiarity with machine learning techniques for demand sensing and experience with advanced planning systems (Kinaxis, o9, Blue Yonder, etc.).
• Proficiency in data visualization tools (Tableau, Power BI, Looker) to enhance reporting and inventory health dashboards.

$154,000 - $185,000 a year Base Salary Range There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position. Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.

Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We're looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.

If you need an accommodation to participate in the application or interview process please reach out to accommodations@zoox.com or your assigned recruiter.

You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.