Service Delivery Manager

Service Delivery Manager Naperville Facility

The technology and support needs of school districts have evolved dramatically in recent years. Thriving in today's fast-paced world of digital transformation requires more than just a technology provider. It takes a true technology partner, one with a sincere commitment to serving communities and the next generation of students.

Headquartered in Peachtree Corners, Georgia, with offices in Columbus (GA), Chesapeake (VA), West Palm Beach (FL), Addison (TX), and Naperville (IL), Virtucom is a dynamic and growing company exclusively focused on K12 education. We specialize in delivering services and support to help educators and administrators integrate the classroom technologies we provide into meaningful learning experiences.

We are deeply passionate about supporting our schools and communities, and just as passionate about creating opportunities for our employees to grow. At Virtucom, you'll find a culture of energy, purpose, and professional opportunity.

We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible for overseeing daily operations, managing a small but critical team, and ensuring the efficient flow of technology products in and out of the facility.

This role will directly manage a team consisting of 1 Courier, 1 Production Associate, and 2 Repair Technicians. The Service Delivery Manager will play a hands-on leadership role, balancing team supervision with operational responsibilities including inventory management, logistics coordination, and warehouse support.

We are currently in the process of establishing our Naperville facility, and this is a pre-opening leadership opportunity.

The selected candidate will play a key role in helping stand up operations, build team culture, and ensure readiness for a planned opening by the end of Q2 2026.

Responsibilities:

• Oversee day-to-day operations of the Naperville facility, ensuring efficiency, accuracy, and productivity.
• Directly manage and support a team of couriers, production associates, and repair technicians.
• Coordinate all inbound and outbound logistics, including receiving, processing, staging, and shipping of devices and equipment.
• Maintain accurate inventory tracking and ensure proper documentation of all assets.
• Establish and enforce operational processes, workflows, and quality standards.
• Assist with warehouse operations including loading/unloading, organizing inventory, and maintaining a clean and safe workspace.
• Monitor team performance, provide coaching, and support employee development.
• Ensure adherence to service level agreements (SLA) and company performance expectations.
• Communicate regularly with corporate leadership, dispatch, and other departments to align on priorities and resolve issues.
• Identify and resolve operational challenges, delays, or inefficiencies proactively.
• Ensure compliance with company policies related to safety, security, and data handling.
• Support hiring, onboarding, and training of new employees within the facility.
• Serve as the primary point of contact for the Naperville branch.

Job Requirements:

• Proven leadership or supervisory experience in operations, warehouse, logistics, or similar environment.
• Strong organizational and time management skills with the ability to prioritize multiple tasks.
• Ability to lift or move heavy product(s) up to 5075 lbs. using appropriate equipment.
• Experience with inventory systems, logistics coordination, and workflow management.
• Understanding of web-based applications and adaptability to software updates.
• Basic computer and networking knowledge.
• Strong knowledge of MS Windows operating systems, Google Suite, and/or Android OS.
• Ability to interact with clients and team members in a professional manner.
• Strong problem-solving and decision-making skills.
• High attention to detail and commitment to operational excellence.
• Ability to work in a fast-paced, evolving environment.
• Strong communication skills and team leadership capability.

Pre-Hire Requirements:

• Must pass a comprehensive background check.
• Valid driver's license and clean Motor Vehicle Record (MVR) preferred.
• Flexibility to support varying schedules based on operational needs.

Preferred Qualifications:

• Previous experience managing a warehouse, distribution center, or service facility.
• Experience in K12 technology support or IT asset management.
• Familiarity with device repair workflows or production environments.
• Experience in startup or new facility launch environments.

Benefits:

• Competitive Compensation
• Ability to convert from Hourly to Salary after a 90-day probationary period
• 401(k) plan with 4% company match**
• Medical, dental, and vision insurance**
• Company Paid Holidays**
• PTO package upon conversion (vacation, sick, and personal days)
• Opportunity for Career Advancement with promotion from within
• Comprehensive On-site Training

** Company 401k offered at 6 month tenure ** Medical insurance offered month following DOH ** Company Paid Holidays applies to employees converted to Salary