UFC GYM MMA Sales Manager

MMA Sales Manager

The MMA Sales Manager is responsible for ensuring a positive customer experience personally and through Coach's supervision. MMA Sales Manager are responsible for delivering great member service along with Private Training & Supplement revenue. As needed, they address member concerns, employee relations issues, and oversee scheduling and time-keeping activities. On a regular basis, they communicate and enforce Company and Club policies and procedures. MMA Sales Manager are responsible for the successful attainment of revenue goals pertaining to Private Training and Supplements. This position requires 7 day a week availability including both morning and nights.

The MMA Sales Manager is responsible for selling and conducting private training and small group training with members. They are responsible for prospecting in person/digital to generate complimentary appointments to sell personal training programs to. They ensure accurate administration of client programs, supplement purchases, measurement tracking, workout programs. They assist in all revenue generating activities, including but not limited to: complimentary workouts, supplement booths, body fat tables, seminars, workshops, etc. They are responsible for achieving monthly revenue objectives set forth by the Company with regards to Private Training and Supplements. They review daily club sales performance and individual employee performance statistics with the Fitness Manager, Vice President and staff members to identify issues and clarify behaviors needed to achieve club sales goals. They independently schedule and manage client appointments to ensure optimal time management and service delivery. They coordinate directly with clients to arrange sessions, meetings, or service visits according to their availability and needs. They maintain up-to-date scheduling records and make adjustments to accommodate changes or cancellations. They oversee the full scheduling lifecycle for individual client appointments.

The MMA Sales Manager works with the Fitness Manager to ensure coaches are productive, that revenue and service goals are properly communicated and that the Club remains on-track to attain daily, weekly and monthly financial goals. They set monthly, weekly and daily goals and objectives which are consistent with or above those of the Company. They conduct monthly, weekly and daily meetings with the coaches to review performance and operations and offer direction, motivation and guidance toward achieving personal and club goals. They handle member service matters such as providing tours of the Club, explaining services offered by the Coaching Department and signing a member up for training agreements and appointments. They mediate member issues and concerns in a timely and effective manner, elevating issues when appropriate. They perform various administrative and housekeeping duties within assigned areas as needed. They alert the Operations staff of repairs and maintenance needs in the club. They personally conduct facility walk through daily. They supervise coach sales activities. They review agreements and prepare daily paperwork. They comply with operational procedures in the club and follow-up with compliance checks through the monitoring of club systems and employee performance.

The MMA PT Sales Admin will report directly to the Fitness Manager and/or General Manager. MMA PT Sales Admin will communicate and enforce all Policy and Procedures with the Coaching Team. Duties require interaction with all club members and employees.

Required Qualifications:

1) Knowledge, skills & abilities:

In depth knowledge of Personal Training techniques from assessment to program design, and sales.

In depth experience and thorough Mixed Martial Arts technical ability related to Striking/Grappling. (MMA PT Sales Manager Only)

Must be able to operate and adjust all Fitness equipment.

Knowledge of company policies, practices and procedures, including emergency and safety procedures.

Strong interpersonal and communication skills. Able to demonstrate and maintain a friendly, enthusiastic and positive attitude.

Possesses a strong customer service focus. Responds professionally to requests and inquiries from guests, members and staff.

Understands and follows oral and written instructions. Communicates clearly and concisely.

Possesses strong organizational skills. Understands basic record keeping practices and procedures. Demonstrates the ability to organize and prioritize multiple tasks.

Must be computer proficient, with basic skills in Microsoft Word and Excel.

2) Required Experience:

Minimum of one certification from organization recognized by UFC Gym

Current CPR/AED certification

High school diploma or GED.

Four-year degree in a related field recognized by UFC Gym (preferred).

Minimum 2 years of related experience.

Experience in management/employee relations preferred.

3) Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand.

Physical effort required for daily duties include lifting heavy weights, squatting, bending, reaching, spotting, and prolonged standing and walking. Must be able to frequently lift and/or move up to 45+ lbs.

Compensation: $85,000.00 - $120,000.00 per year