Self-Sufficiency Manager - CSBG

Self-Sufficiency Manager - Csbg Fayetteville, NC

The Self-Sufficiency Manager is primarily responsible for planning, supervising, coordinating, and evaluating the activities of the staff assigned to the ASPIRE Self-Sufficiency Program. He/she ensures compliance with Federal or state regulations and Action Pathways, Inc. policies and standards.

Responsibilities include:

• Establishing work plans and caseload.
• Assigning duties and responsibilities.
• Coordinating staff activities to ensure compliance with grant conditions, agency standards, and policies.
• Maintaining job results by orienting and training staff; coaching, counseling, and disciplining employees; monitoring and appraising job results.
• Advising employees on problem resolution.
• Designing and maintaining systems for appropriate documentation, record keeping, and reporting.
• Collecting, analyzing, and summarizing customer data on goal achievement.
• Setting goals with the team and executing the implementation of goals.
• Preparing regular reports for management and funding sources.
• Reviewing and revising CSBG refunding applications, work plans, and budgets annually.
• Ensuring program expenses and budget remain in alignment during the program year.
• Reviewing and updating standard operating procedure manuals, program brochures, applications, etc., as needed.
• Maintaining professional and technical knowledge by attending educational workshops; reading publications and online professional journals; establishing networks, and participating in professional groups.
• Assessing customer satisfaction with case management services by designing and implementing satisfaction surveys and other research tools, and analyzing and interpreting results.
• Applying feedback to improve staff performance and service or system improvements.
• Participating in designing and implementing fundraising activities.
• Researching, writing, and preparing grant applications.
• Performing related duties as assigned by the CSBG Director to ensure program goals are met, agency policies are followed, and agency performance standards are achieved at the highest level.

Qualifications:

Education: Bachelor's Degree in Social Work, Sociology, Counseling, or a related field.

Experience: Three (3) to five (5) years of professional experience working with economically disadvantaged individuals and families, and a minimum of two (2) years of supervisory experience is required. An equivalent combination of education and experience will be considered.

Skills & Abilities:

• Computer Skills: Familiar with working in databases, the Internet, and Word Processing software. Must be able to learn program software reporting systems within 90 days of employment to input and monitor data, and prepare required documents.
• Certificates & Licenses: Must have a current driver's license and own transportation. Must have proof of and maintain vehicle liability insurance and annual state vehicle inspection. Must have or be able to earn a ROMA Trainer Certification within 6 months of employment. Community Action CSBG experience is preferred.
• Other Requirements: The employee must be able to demonstrate competency in performing the following: needs assessment, program focus groups, individual training and service plan development, program orientations and workshops, program initiative implementation, crisis intervention remedies, advocacy, computers, case management software, composition and documentation in reporting, group and client evaluation, case management, coaching and mentoring. The employee must be able to work well with various people. Supervisory skills and experience are required for this position. The employee must know the principles and practices of social work. Develop and implement a service plan to maximize the client's physical, social, and emotional well-being; coordinate, monitor, and evaluate service delivery. Ability to speak Spanish as a second language is preferred.

Conditions of Employment:

• Background checks with state and Federal agencies are required.
• Selected applicants must submit to a pre-employment substance abuse screening test and receive a negative result for the use of drugs and alcohol as specified in agency policies. Must submit and accept negative consequences for random testing of same.
• The employee must have a valid North Carolina Driver's License and a good driving record with no moving violations. Must be able to pass a post-offer physical examination.

Employee Benefits:

• Zero-cost health, vision, dental, short-term disability & life insurance
• Retirement plan with 100% employer matching
• Paid vacation, personal & sick leave
• Professional development training
• Education financial assistance
• Auto mileage reimbursement for official travel