Sales Development Manager

Sales Development Manager | Carrier Enterprise | Richmond, VA or Norfolk, VA

Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dynamic Sales Development Manager. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.

The Sales Development Manager is responsible for leading strategic sales initiatives and providing sales leadership to our Sales Development Representative (SDR) team. This position will drive revenue growth and share of wallet expansion within our add-on replacement HVAC customer base. This key leadership position requires demonstrated success in sales strategy execution, team development, and relationship management across our customer base and internal stakeholders. Through strategic direction and sales leadership, this role advances organizational objectives while maximizing customer value, business growth and margin optimization.

Essential Duties and Responsibilities:

• Direct and develop the Sales Development Representative (SDR) team performance to maximize revenue growth and margin enhancement in our residential add-on replacement HVAC markets
• Design and implement comprehensive sales strategies to drive portfolio expansion and customer growth
• Use Salesforce and other intellectual data to drive daily transaction monitoring and pipeline progression with the SDR team
• Lead end-to-end sales process optimization and execution
• Partner with Market leader as needed on strategic customer visits to support complex business opportunities
• Ensure strict adherence to sales process protocols and documentation
• Lead cross-functional initiatives to strengthen customer relationships and enhance business development opportunities
• Analyze market trends and performance metrics to develop data-driven sales strategies and revenue optimization
• Execute strategic coaching and development programs to elevate team performance and sales excellence
• Optimize sales operations and business processes to drive organizational efficiency and sustainable growth
• Lead team performance to meet or exceed monthly sales and margin targets
• Foster a high-performance sales culture focused on customer value, margin growth and market expansion

Qualifications:

• Demonstrated expertise in HVAC market dynamics with proven ability to leverage industry trends for business growth
• Advanced relationship management capabilities with established success in strategic partnership development
• Track record of designing and implementing comprehensive business development strategies that drive measurable results
• Extensive experience with CRM platforms, particularly Salesforce, with proven success in strategic sales analytics
• Strong analytical acumen with demonstrated ability to translate market insights into revenue-generating strategies
• Established leadership experience with proven success in developing high-performing sales team

Requirements:

• High School Diploma or GED equivalent; Associate's degree in business, marketing, or related field preferred.
• 5+ years of progressive experience driving business growth and revenue development, with emphasis on HVAC industry sales leadership or similarly related industry

Benefits:

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holiday's
• 401(k) Plan with Employer Match
• Employee Discount Program

Equal Opportunity Statement:

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.