The Engineering Manager is responsible for all administrative, financial and operating aspects of the hotel as they directly relate to the engineering division. He/she is responsible for the safe and profitable operation of the hotel.
Responsibilities include supervising and training all Engineering staff in Customer Service, Empowerment, Standard Operating Procedures and Loss Prevention Standards. Creating, approving and posting all Engineering staff schedules according to Highgate Hotel standards. Creating and adhering to annual budget for department. Developing and implementing plans to maintain property, equipment, grounds and other assets in an acceptable state of repair. Ensuring the hotel is in compliance with all local, state and federal laws. Creating and implementing a preventative maintenance program for all hotel equipment. Following up on all service recoveries that related to the engineering deficiencies until completion. Ensuring that the overnight engineers completing their nightly tasks checklist by conducting walkthroughs. Ensuring that all emergency and life safety equipment and systems are inspected, tested and certified per Highgate Hotel standards. Ensuring that room maintenance requests are handled in a prompt and courteous manner. Following up on all alarms immediately to determine the exact location and cause. Determining emergency status and reporting findings to Front Desk. Taking immediate action as necessary. Assisting as necessary with special projects and renovations. Actively participating in energy conservation programs. Ensuring compliance with the Americans Disabilities Act (ADA). Administering all vendor contracts controlled by the engineering department. Supporting and participating in all Highgate Hotel programs. Leading and participating in Highgate Hotel Safety Committee. Maintaining a warm and friendly demeanor at all times. Effectively communicating both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Listening to, understanding, and clarifying concerns raised by employees and guests. Multitasking and prioritizing departmental functions to meet deadlines. Approaching all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attending all hotel required meetings and trainings. Participating in M.O.D. coverage as required. Maintaining regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintaining high standards of personal appearance and grooming, which include wearing nametags. Complying with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximizing efforts towards productivity, identifying problem areas and assisting in implementing solutions. Effectively handling problems, including anticipating, preventing, identifying and solving problems as necessary. Understanding and evaluating complex information, data, etc. from various sources to meet appropriate objectives. Maintaining confidentiality of information. Performing other duties as requested by management. Long hours and overnights is sometimes required. Heavy work Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects. Travel related to company business sometimes required.
Qualifications include at least 1 year of facilities management experience in a hotel. Luxury preferred, union experience preferred and older Building experience preferred. High school diploma or equivalent required. HVAC, electrical, plumbing, boiler operations and general maintenance skills required.
Engineering Manager • Boston, MA, United States
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