The Installation Manager position will manage the entire job construction process, from technical measurements through installation and completion, ensuring complete customer satisfaction.
Apply sound business judgement and accepted measurement techniques to produce installable windows and doors for every opening for on average 60 jobs per month/approximately $750,000 in revenue. Work with the Sales Manager to ensure all projects have been sold and priced in a manner commensurate with company policies and financial objectives. Rejects or approves the viability of each project based on its overall contribution to business objectives and inform Sales Manager and Sales Rep. of all rejections.
Serve as primary job site contact for installation subcontractors and customers for the entirety of the installation life cycle, including the requirement to resolve all installation and customer discrepancies during the construction process. Responsible for on-site customer-installer dispute resolution. Direct oversight of subcontractors as required to ensure productivity and standards of subcontractors. Determine job specializations among subcontractors and assign work accordingly.
Ability to provide financial approval on job impacting work up to a 10% variance of originally estimated costs.
Perform post-installation assessments for products or installations which are failing to meet established standards. Prescribe work and materials necessary to correct product or installation deficiencies.
Determine work flow, project complexity and identifications of appropriate skills necessary to complete a project.
Promote/enable the RbA Green Diamond Culture with every interaction.
Responsibilities and Duties:
Provide complete installation method and materials estimate for jobs, ensuring each job meets financial, construction and manufacturability standards.
Management of the installation life cycle, including the direction of subcontractors, dispute resolution, and decisions affecting the financial outcome of the project.
Assessment, documentation and resolution for underperforming products or installations.
Processing of project related paperwork and other administrative duties, including EPA lead safe work practice documentation.
Must maintain 98% accuracy on all measures; you are expected to maintain this accuracy level in both units measured and jobs measured.
Direct oversight and management of subcontractors as required to ensure productivity and standards of subcontractors. Determine job specializations among subcontractors and assign work accordingly.
Utilize Specification and Technical Information manual to ensure adherence to min-max sizes and correct material listing for installation.
Proactively recognize situations that could impact customer expectations, job costs and/or required residential building codes. Creates documented solutions when forecasted issues arise.
Submit structural issues and concerns to the Operations Manager for design and approval.
Break down all required materials for successful first-time completion of all jobs measured.
Serve as primary liaison between sales and customer. Provide solutions to ensure successful first-time completion with adherence to local building codes.
Assists with installation and service work as required. Dependable and punctual with appointments, documentation and commitments.
Measures are to be submitted to the Back Office within a 24 hour period. Exceptions made for orders on measure summary or those requiring engineering.
Installation Manager • Columbia, MO, United States
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