Transition and Transformation Manager-US

Transition And Transformation Manager

Location: Remote/US

Duration: Fulltime

Job Description:

• Understand customer requirement on transition across multiple service towers like Service desk, End User Computing operations, Datacenter services and Network services
• Create overall Transition project level questionnaire and detailed plan with milestones and dependencies
• Own the overall transition & outcomes and provide project management guidance to Transition Leads and SME
• Ensure smooth transition of services to delivery organization
• Technology and Tools Transformation understanding
• Expertise in Data center technology

Competency requirements (Minimum required):

• Communication (L3)
• Customer Orientation (L3)
• Organizing & Planning (L3)
• Presentation Skill (L3)
• Resource Management (L3)
• Tasks and responsibilities
• Technology Understanding (L3)
• Data center services (L2)

Technical/Functional Skills:

• Exposure to multiple infrastructure domain technical areas including data center operations, server and client environments, network, security, service desk and end user computing
• Excellent understanding of the offshore delivery model and related process frameworks. Experience in handling offshore delivery
• Transformation, Curve out, M&A experience is desired

Experience Required:

• Direct experience leading transitions / transformations for large clients
• Experience in transition to service delivery hand-off preferred Program management (Multiple projects) management experience large team leadership experience
• Good knowledge on ITIL V3 processes (preferably ITIL certified)

Generic Managerial Skills:

• Ability to effectively interact with all levels of management in a large IT organization, from a CIO through operations management and PMO teams.
• Project management skills to manage Program governance
• Customer Relationship Management, Disaster Recovery Planning, Document Management,
• Knowledge Management,
• Quality Consulting for Business Processes Excellent communication skills

Job Role description: (Detailed)

Transition Manager for IT Infrastructure Services will be responsible for ongoing support of transitions, Transformations and Operations within IT IS strategic client engagements. In this role, the selected individual will be responsible for:

• Responsible for Transition plan creation, as per the Solution provided to customer
• Ensure the transition plan meets the customer requirement as per RFP and the solution proposed
• Forecast staffing requirements for upcoming client engagements through partnering with the Business Development and SSG teams
• Manage resource availability and quality to meet contractual obligations and client expectations
• Partner with TA team to establish staffing strategies that assure cost effective and timely support of customer requirements
• Validate transition and transformation assumptions during the due diligence and contracting phases and alert offshore teams of any specialized resource needs or technical requirements
• Partner with client PMO organization to establish realistic transition plans
• Support client transition manager(s) in executing on agreed upon transitions / transformations plans
• For each ongoing transition, monitor scope fulfillment, schedule adherence and cost in addition to performing periodic review of the progress against the detailed transition plan
• Periodic review of weekly and monthly status report for each ongoing transition and provide guidance to the team
• Periodically track open issues, risks and ensure they are addressed with appropriate mitigation plans
• Participate in critical customer meetings (Eg: Tower review meeting, Transition Progress review meeting, Executive Steering Committee meeting)
• Monitor infrastructure readiness (H/w, S/w, tools, procurement status and deployment) at offshore delivery centers, hosting data center sites including Disaster Recovery sites
• Monitor operational stability across all engagements within the region. Provide vision that support ongoing optimization and problem anticipation
• Establish a trusted consulting relationship with customer operations management team
• Experience in managing outscoring deals in Managed Services, Co-Sourced, Staff Augmentation and Transitions across multiple Geographies
• Experience in designing IT Infrastructure Transition Solutions across multiple Domains and Operations