Fitness Director

Fitness Director

The Fitness Director oversees all day-to-day operations of the facility, including programming, marketing, staff development, sales, and member services. This individual is responsible for building a high-performance team, ensuring operational excellence, maintaining budgetary discipline, and delivering an exceptional experience for all members and guests.

Key Responsibilities:

Operations & Facility Management

• Develop and maintain a standard operations manual, policies, and procedures using Arch Amenities Group templates.
• Submit accurate monthly and yearly reports summarizing key metrics, operations, and recommendations.
• Ensure preventative maintenance schedules are followed and equipment is in optimal working order.
• Maintain monthly inventory of supplies and equipment.
• Monitor facility access to ensure safety and security for members and guests.
• Ensure compliance with all health, safety, and state licensing regulations.
• Prepare and submit incident/accident reports as needed.

Staff Leadership & Development

• Recruit, train, supervise, and evaluate all facility staff including fitness professionals and support personnel.
• Conduct regular team meetings and ongoing training workshops.
• Implement and oversee the Manager on Duty (MOD) schedule to ensure consistent supervisory coverage.
• Support employee development through performance coaching, annual reviews, and disciplinary procedures when necessary.
• Ensure all staff maintain current certifications (CPR, first aid, professional credentials).

Sales, Marketing & Member Engagement

• Develop and execute effective marketing and public relations strategies to promote membership, programming, and services.
• Design promotional materials, forms, and flyers for facility use.
• Conduct facility tours, orientations, and fitness assessments for new members.
• Set and track monthly personal training revenue goals; promote and manage personal training services.
• Create and implement member recruitment and engagement plans.
• Respond to guest feedback promptly and ensure high levels of satisfaction.

Financial & Administrative Oversight

• Process payroll and financial reporting in compliance with Arch Amenities Group policies.
• Maintain budgetary discipline through efficient staffing and resource management.
• Ensure accurate collection of all guest fees and class charges.
• Track program participation, facility usage, and sales metrics.

Qualifications:

Education & Certification

• College degree in Physical Education, Exercise Science, Health Promotion, or related field preferred.
• Certification from a nationally recognized organization (e.g., ACE, AFAA, NASM, ACSM, NSCA) required.
• Current CPR, First Aid, and AED certifications required.

Experience & Skills

• Minimum of 1 year of supervisory experience in a health or fitness facility required.
• Experience in sales, membership marketing, program development, and staff leadership.
• Strong interpersonal, communication, and organizational skills.
• Excellent customer service and conflict resolution skills.
• Proficient in Microsoft Office and facility management software.
• Must be energetic, enthusiastic, professional, and motivational.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Ability to lift 45 pounds and perform physical tasks including standing, bending, kneeling, and reaching for extended periods.

Physical Requirements

• Frequent standing, walking, bending, kneeling, and reaching.
• Ability to lift and move equipment up to 45 lbs.
• Manual dexterity required for use of fitness equipment, computers, and office tools.
• Must be comfortable working in indoor and outdoor environments and around cleaning agents or mechanical equipment.

Essential Function - Seldom - Occasionally - Frequently

Stationary Position-- Sitting or Standing - X

Active Position-- Walking, jogging, running - X

Use of hands/fingers-- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate - X

Climb/Balance-- Stairs, ladders, ropes, equipment, beams - X

Stoop/kneel/crouch or crawl-- Position self, move - X

Talk/hear-- communicate, detect, converse with, discern, convey, express oneself, exchange information - X

See --Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess - X

Carry weight, lift-- Move, transport, position, put, install, remove -- 50 lbs or less - X

Carry weight, lift-- Move, transport, position, put, install, remove -- 50 lbs or more - X

Exposure to-- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool. - X

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.