Quality Assurance Manager

Senior Quality Assurance Manager

The Office of Information Technology (OIT) is in search of a Senior Quality Assurance Manager in assisting the Office of Information Technology with infrastructure support for remediations required for systems which interface with state-wide accounting data.

Background: As a result of the Department's efforts to re-engineer and modernize core financial systems, there are nearly 1,000 computing assets identified as performing some level of financial planning, analysis, and management functionality that are impacted by the State of Florida's accounting system. The Florida Planning, Accounting, and Ledger Management (PALM) project is a multiyear endeavor to replace the State of Florida's accounting and cash management systems with a modern financial management solution. The Florida PALM Project is targeted to replace Central, Payroll, and Departmental FLAIR functionality, with go-live scheduled for January 2026.

The computing assets are comprised of interfaces, enterprise applications, databases, automated processes, and reporting programs within the Department that will require remediation due to:

• Adoption of the Florida PALM Standardized Business Process Model
• Transition to the Florida PALM Chart of Accounts values
• Replacement of Central, Payroll and Departmental FLAIR functionality
• Redevelopment of agency incoming and outgoing interfaces to the statewide accounting system
• Implementation of Information Warehouse data to support agency specific reporting requirements

The computing asset modifications to complete the PALM System Transition (FPST) will take place over the course of three years in alignment with the Florida PALM Project scheduled timeline.

Over 120 of the computing assets are interfaces either between financial applications or with the state accounting system. These interfaces were written on outdated technology that simply will not work with the new, more modern state accounting system.

General responsibilities include:

• Scrum Master and Servant Leader for QA Team
• Collaborate with other teams daily
• Monitor, track, and report on defects
• Perform testing activities including writing test plans, test cases, manual and automate test scripts
• Analyze current quality assurance practices, and recommend future state practices and tools
• Establish quality assurance metrics
• Manage the definition, implementation, and integration of quality principles and quality processes into the design and development of software IT processes
• Perform mentoring and knowledge transfer to other Quality assurance staff
• Ensure that quality measures and procedures are executed
• Ensure that products, applications, and systems are following established quality standards and meet customer requirements
• Champion the application of quality principles in business and IT processes through training, meeting and team facilitation, communication programs and team building activities
• Research, develop, and implement manual and automated testing methods and procedures to ensure that products meet the highest quality standards while integrating with the new Florida PALM solution

Education: Bachelors degree in Computer Science, Information Systems, or another related field. Or 2 years of experience can substitute for education

Experience: 7 - 8 years of professional experience in Software Quality Assurance or another related field is required. Experience in a DevOps environment is highly desired. Minimum of 5 years experience in developing and conducting test processes for multiple types of systems, client users and/or units across an organization is required. Minimum of 5 years of prior management experience, supervisory, or team leader experience is required. 2 - 3 years of leadership experience with Enterprise Architecture is required. 2 - 3 years of prior experience with transportation technology is highly desired. Knowledge of Informatica IICS Cloud Data Integration tools and Snowflake is highly desired.

Primary Job Duties/ Tasks: Oversight of test planning, writing test scripts/cases, test case automation and test execution.

Job Specific Knowledge, Skills, and Abilities (KSAs): Strong analytical skills to determine an organization's needs, develop strategies to meet those needs, and evaluate effectiveness. Ability to categorize work, set priorities, and determine short and/or long-term goals and strategies to achieve them. Proven ability to build and manage relationships in a matrixed environment. Able to easily convey knowledge to others. Proficiency in working in a fast-paced, complex, dynamic, and multicultural business environment. In-depth knowledge of Microsoft Windows. Strong problem-solving and analytical skills. Strong leadership and proactive issue and risk management. Must be able to resolve production release issues across business and technology teams, as well as broader strategic or systemic issues that are creating inefficiencies or hindering progress. Proficiency in process formulation and communication to others. Influential person with the ability to lead and motivate others. Strong grasp of IT infrastructure and application development technology and architectures. Knowledge of assessment and analytical process and practices. Skill in strategic planning. Skill in researching, compiling, and analyzing data to report findings and develop improvement solutions. Ability to plan, organize, coordinate, prioritize, and manage complex work assignments and project schedules. Ability to research, identify, and implement innovative solutions. Ability to facilitate and coordinate meetings, workshops, conferences, etc. Ability to communicate effectively; both verbally and written. Ability to establish and maintain effective working relationships. Ability to work independently and as a team.

General Knowledge Skills and Abilities (KSAs): The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:

• Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step.
• Communication: Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
• Customer Service: Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
• Decision Making: Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis.
• Flexibility: Is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
• Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others.
• Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations.
• Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.
• Team Building: Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team.
• Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice.

Required Skills: Quality, Architecture

Basic Qualification:

Additional Skills:

This is a high PRIORITY requisition.