Manager, Information Technology

Onsite IT Manager

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States.

Join a Company that Empowers you to Build your Future

The Onsite IT Manager is responsible for the operational onsite IT support of division offices and field offices on a day-to-day basis for the designed region or area of responsibility.

• A career with purpose.
• A career built on making dreams come true.
• A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities on the Team

• Develop departmental goals, plans and standards consistent with the technological objectives of the organization.
• Plan, organize and direct all activities related to staffing, including hiring, orienting, evaluating, disciplinary actions and continuing education initiatives.
• Direct and evaluate all departmental activities including research, design and development of new technologies with service level determination.
• Maintains organization's effectiveness and efficiency by defining and delivering strategic plans for implementing information technologies.
• Measure, monitor, and maintain team's ability to meet or exceed contact and resolution Service Level Agreements (SLA).
• Initiates, develops, maintains, coordinates, and enforces applicable policies, and procedures.
• Provide project deliverables by meeting or exceeding defined initiative expectations.
• Create and maintain applicable documentation, including knowledge bases.
• Act as Incident Management lead during local or regional outages.
• Drive operational improvements and standardization for the assigned regions.
• Collaborate with other regions and other departments for customer-centric end-to-end process improvements.
• Ability to lead, mentor and build team cohesiveness.
• Apply best practices and other applicable frameworks, including ITIL and ISO 27001.
• Other job duties as assigned.

Requirements

• 7+ years relevant experience, including lead or supervisory experience.
• Bachelor's degree or certification preferred.
• ITIL certification preferred.

Additional Skills

• Knowledge of IT service design, implementation, and operations.
• Strong problem-solving and analytical skills.
• Effective presentation skills.
• Basic financial planning and budgeting experience.
• Project management experience.
• Skilled with integration of security methods and requirements.
• Ability to effectively manage IT services to defined Service Level Agreements.
• Understanding of Disaster Recovery methods and processes.
• Can conform to shifting priorities, demands and timelines through problem-solving capabilities.
• Reacts to project adjustments and alterations promptly and efficiently.
• Flexible during times of change.
• Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.
• Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
• Ability to defuse tension among team, should it arise.
• Ability to bring project to successful completion through organizational dynamics.
• Strong written and oral communication skills.
• Strong interpersonal and operational skill sets.
• Adept at conducting research into project-related issues and products.
• Must be able to learn, understand, and apply new technologies.
• Strong customer service skills and focus required.
• The ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
• Tenacious, driven, energetic and has a high degree of professional integrity.
• Follow directions from a supervisor.
• Interact well with co-workers, supervisors and management.
• Understand and follow posted work rules and procedures.
• Accept constructive criticism.
• Travel Requirements: Up to 25%
• Maintain professional appearance and demeanor at all times.

Physical & Office/Site Presence Requirements:

This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary. 10-25% of travel is required.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities, and activities may change at any time with or without notice.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.