Must have technical/functional skills develop and maintain a ServiceNow roadmap aligned with business and technology needs. Provide technical guidance, best practices and architectural leadership for the ServiceNow engagement. Delivery governance of programs. Client relationship management. Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams. Contribute to project strategy and deliverable planning. Interfacing with implementation teams, explaining customer requirements, to ensure a successful transition from the sale phase to the delivery phase. Communicate how the engagement impacts risks, business objectives, and quality goals to guide the work of others. Good organizational and personal skills to communicate with business stakeholders. Strong communication, presentation and interpersonal skills. Strong analytical and problem-solving skills. Proactively propose alternate solutions to the customer as and when needed. Roles & responsibilities manage delivery of ServiceNow programs, client relationship management. Responsible for business development, people development, and project delivery governance. Mentor and guide other architects in the team. Generic managerial skills, if any. Strong communication, presentation and interpersonal skills.
ServiceNow Program Manager • York, PA, United States
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