Experienced program manager for our high-tech client, leading projects to improve customer experience and improve digital CSAT for them with high accuracy and excellent communication. Will report to Jade's program office, with additional client reporting structure.
As a Program Manager, you will be responsible for owning and driving success of customer projects and portfolios from start to finish, participating in project reviews, managing disposition of issues and project scope changes, managing project plans created collaboratively with you and your project sponsor, and reviewing team project work tasks with objectives to stay on time and on budget. You will provide status and progress reviews and conduct risk management analysis as required. You will proactively seek advice and support from your client Project Sponsor and PMO office as needed to ensure full compliance to Jade and client method and project requirements.
Program Manager with CSAT and Customer Experience • San Jose, CA, United States
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