URBN Associate Manager Vendor Relations

Associate Manager Of Vendor Relations

URBN is looking for an Associate Manager of Vendor Relations. This role will be responsible for overseeing the improvement of business relationships between internal stakeholders and external partners. Job functions include partnering with URBN Supply Chain, Production, and Buying Teams to support Vendors in understanding and complying with all requirements; including daily email/call assistance with internal Stakeholders and URBN's Vendor base to assist with the use of Tradestone (URBN's PLM) and outlined Vendor requirements. Provide daily support for the US Vendor Relations Team with a focus on managing existing/future projects to improve internal/external procedures specific to Vendor Compliance.

Role Responsibilities

Tradestone (PO Management/PLM System)

• Responsible for supporting the Vendor Registration process & troubleshooting
• Oversee Vendor training post Registration and/or as needed.
• Work directly with the Vendor, internal Partners, and Tradestone support team to resolve specific training and process issues.
• Support Buying Teams with questions specific PO requirements/compliance.

Vendor Training

• Oversee Vendor training efforts during the Vendor Registration process by scheduling and executing informational training sessions, as needed.
• Identify opportunities to improve Vendor training documentation to support existing and future requirements
• Assist Vendors with all questions concerning our requirements, policies, and procedures outlined on the Vendor website.
• Manage Vendor website updates with new/revised training documentation & requirements.
• Manage email communication to external Partners.

Internal Training

• Oversee internal training sessions and documentation on business procedures, both US specific and Global.
• Partner with other URBN internal Stakeholders to execute internal training sessions.
• Manage internal portal updates with new/revised training documentation & SOPs.

Compliance Assistance

• Partner with URBN Distribution & Fulfillment Centers to validate compliance requirements and/or communicate compliance changes.
• Thorough understanding of Vendor Compliance Requirements specific to URBN POs shipping within (or to) our US Distribution & Fulfillment Centers
• Understanding of Global impact to US and UK/EU Vendor base as it relates to requirement changes/implementation.
• Support creating and distributing quarterly compliance reports to cross-functional partners to drive awareness and compliance efforts.

Other Tasks

• Develop and present reporting as requested/needed.
• Support US Vendor Relations Team as a point of escalation for daily tasks.

Role Qualifications

• Strong Organizational skills and attention to detail
• Excellent communication, phone, and writing skills
• Must be comfortable interacting with diverse groups of suppliers
• Ability to execute objectives that support multiple departments
• Ability to effectively manage time and adapt to an everchanging environment
• Proficient in Microsoft Suite platforms
• Experience with self-managed website platforms (i.e. - Contentful, Wordpress, etc.)
• Experience with email service providers (i.e. - sales Force Marketing, Cheetah, Constant Contact)
• Experience with PLM (preferably Bamboo Rose Platform)
• College degree, or at least 2 years of college with a focus in Operations or Supply Chain Management
• 5 years of related work experience preferred
• Prior experience in customer service or business operations required, preferably in a retail or supply chain setting

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.