Network Engineer

Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi’s most comprehensive nonprofit provider of children’s behavioral health, educational, and family support solutions. Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward:

• The voice of our children and families always comes first
• Relationships matter and our differences make us stronger
• We take great joy in service to others
• Our families and our communities deserve our very best

Canopy has been designated a Great Place to Work for the fifth consecutive year, and is one of only eight companies in Mississippi to qualify for this certification in 2025-2026. Canopy’s employees are charged with building a healthy work culture within their teams, that focus on trust, and the collective goal of helping kids thrive and families to overcome extraordinary challenges.

We offer a comprehensive benefits package for all eligible full-time employees. Benefits include, but are not limited to:

• Competitive Compensation
• 403b Retirement Plan with Match
• Medical, Dental, Vision Insurance
• PTO/Vacation
• Employee Wellness Program and Counseling Services

Network Engineer Overview:

The Network Engineer is responsible for design, implementation, support, monitoring, security, and ongoing optimization of Canopy Children's Solutions network infrastructure to support its operational needs. This role manages network hardware and services, including routers, switches, wireless systems, firewalls, virtual environments, domain services, backup solutions, and disaster recovery systems. The Network Engineer monitors network performance, troubleshoots complex technical issues, and ensures the reliability, availability, and security of all network resources across multiple locations. The Network Engineer develops and implements plans to support current and future technology needs, while maintaining compliance with organizational and security standards. This role assists in the development and enforcement of information security policies, procedures, and best practices, helping to protect organizational data and systems. Additionally, the Network Engineer provides technical recommendations, maintains system documentation, and collaborates with the Director of IT Operations to improve infrastructure performance, strengthen cybersecurity, and support organizational goals through innovative and reliable technology solutions.

Job Responsibilities:

• Install, configure, and support the Organization’s local area network, wide area network, and Internet system.
• Configures and implements network hardware, software and network communication gateways to other computing environments.
• Investigate, diagnose, and resolve complex network, connectivity, and infrastructure issues in a timely manner.
• Implements and supports network security controls in alignment with organizational policies and industry standards.
• Assists in maintaining secure access controls, network segmentation, and data protection measures.
• Maintain Technical Security: Set the access and authorization controls for everyday operations as well as emergencyprocedures for data.
• Implements and maintains transmission security controls, including access control mechanisms, audit trails, event reporting, encryption standards, and data integrity protections.
• Monitors network performance and availability, proactively identifying and addressing issues.
• Responds to network incidents and service disruptions, documenting root cause and resolution.
• Implements network changes in accordance with established change management processes.
• Works with IT leadership and vendors, outsourcers, and contractors to support network solutions and services.
• Monitors and supports effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems.
• Maintains up-to-date network diagrams, configurations, and operational documentation.
• Supports audit and compliance efforts by maintaining documentation and providing requested system information.
• Provides technical assistance to network operations and staff.
• Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts.
• Create and maintain disaster recovery and emergency operation procedures and risk tolerances for the network.
• Responsible for demonstrating sensitivity and responsiveness to cultural/socioeconomic differences in the organization/program service population.
• Other duties as assigned.

Required Qualifications:

• Bachelor’s degree in Computer Science or related field and a minimum of five (5) years of directly related experience required.
• Must have a working knowledge of LANs, WANs, Microsoft Server Systems, SQL, Cisco networking and VPNs.
• Network security experience. CCNA/ Network+/Security+ (preferred).