Managing Director, Sales Technology

Managing Director, Sales Technology

As the MD Sales Technology, you will articulate and pursue a vision for advancing sales technology capabilities and their impact. You will define and prioritize business requirements across commercial units, collaborate with the product and IT functions to make build or buy decisions related to CRM and other sales tools, and oversee testing and deployment of new technologies to the front-line. You will work closely with the heads of Business Units and Functions, including Sales Operations, Business Analytics, and Sales Enablement, to advance sales tools in service of go-to-market strategies and business outcomes. You excel and balancing planning with execution and are very comfortable collaborating across numerous functions and stakeholders and managing change. This position offers the opportunity to lead and develop a cross-functional team of ~10 product managers, researchers, developers, and customer success managers, and partner closely with sales, product, and IT, to shape and advance the Bank's sales technology strategy, capabilities, and impact.

Responsibilities:

• Develop and execute a vision and strategy for advancing sales technology capabilities and business impact
• Identify opportunities and design the execution of projects and programs to increase productivity, operational efficiency, and employee satisfaction with systems and tools across commercial units
• Lead and manage the Sales Technology and CRM agile pods, consisting of world-class product managers, scrum masters, UX designers/researchers, tech leads, customer success managers and other deployment and support specialists
• Define and prioritize business requirements for sales technology across commercial units
• Integrate business requirements into technology roadmaps and drive alignment on top priorities with senior stakeholders to secure funding and resources
• Support PMs in managing a growing portfolio of sales tools, including both 3rd party solutions and custom-built applications, and ensure they align to a unified Sales Tech strategy
• Collaborate with the rest of the Analytics & Sales Operations organization, cross-functional partners, and business units to fully integrate sales technology with broader bank strategy and go-to-market elements into robust programs, and to drive positive change
• Oversee user testing, deployment, training and change management for new capabilities, integrating them into each business unit's go-to-market strategy and motions to drive adoption and best practices
• Maintain a tech savvy perspective, staying abreast of current sales technology trends
• Ensure sales technology programs are optimized for business impact, and executed consistently and effectively, including deployment, maintenance, and measuring outcomes
• Establish strong working relationships with sales leadership, operations, product, marketing, finance and other cross-functional teams, and provide ongoing transparency into sales technology priorities and tradeoffs
• Partner with A&SO leadership to develop annual strategic plans, initiatives and OKRs, and provide updates on a regular cadence

Requirements

Minimum qualifications:

• BA degree or equivalent experience
• 10+ years of experience leading sales technology, sales operations and/or sales enablement teams at a technology company
• 5+ years of leadership experience in product management, technology integration, and/or product strategy role in a technology company
• 2+ years of people management experience, with ability to coach and develop both individual contributors and senior managers/directors
• Proven track record of leading the development and deployment of successful solutions to ambiguous and highly complex business problems
• Exceptional critical thinking and attention to detail
• Customer-first mindset with a strong passion for helping others succeed
• Proven ability to inspire and move a cross-functional group and business leadership in a unified direction, and to lead multiple projects simultaneously under tight timeframes
• Excellent written/verbal communication and interpersonal skills
• Proven ability to negotiate priorities across organizations at all levels.
• Must be able to explain technical concepts and implications clearly to a wide and senior audience, and be able to translate business objectives into business requirements
• Experience using or managing customer relationship management software (CRM)

Preferred Qualifications:

• Experience in a front-line sales, Client or account management role
• Experience leading complex operational initiatives
• Experience leading change in an established high-tech or finance company
• Distinctive problem-solving and analysis skills, combined with impeccable business judgment
• Experience deploying sales technology programs at scale (to a sales organization that's comprised of hundreds of sales personnel or greater)
• Experience working with Microsoft Dynamics, Salesforce, or other CRM
• Experience leading teams that deliver sales technology to front lines
• Experience managing and coaching cross-functional agile product teams