Home Solutions Manager

Home Solutions Manager

At the Furniture Mall of Kansas, we believe in making a difference in people's lives. Our desire for everyone who becomes part of our work family is that they grow and are fulfilled by making a positive difference in others, both Guests and Members of our Work Family. Our priorities are Happy Family, Happy Guests, Happy Business in that order. Our Mission is to be the Best and Most Fun Furniture Experience on the Planet! Does this resonate with you? If so, you may be the perfect fit for our next Home Solutions Manager!

The BEST person for this role would be described as someone who is humble, hungry and smart. Humble that you put others needs above your own to serve and help others achieve their goals. Hungry to make a positive difference, creatively finds solutions to challenges that others walk away from and is always pushing themselves and others to reach their potential. Smart with people, can relate, empathize, encourage, challenge, and help them to grow and to be their best.

If you have gotten this far and are still interested, we want to speak with you to see if we are a good fit for each other. Please see below for details about the position.

Reports to: General Manager

Purpose of Position: To see that Furniture Mall of Kansas objectives are met through a positive, professional, knowledgeable Home Solution Specialists, that are focused on creating Happy Family, Happy Guests, and Happy Business in that order. Be the example of how to deliver a legendary experience to customers and those that serve them.

Job Type: Full-time; Scheduled days would included evenings and weekends with two days off in a row (if desired) during the weekdays.

Main Objectives:

• Lead the Home Specialists to use the Guest Solutions Process in a manner that results in Happy Guests.
• Develop and grow your team's proficiency in serving guests, product knowledge, operations knowledge and meet store goals.
• Set and attain goals for your team.

Key Accountabilities:

• Maintain an accurate count of individual guest interaction %, thinking with a pencil %, follow up % on a daily/weekly basis.
• Assist in hiring and maintaining a sales staff that meets or exceeds individual sales and store objectives.
• Upgrade and continually develop the effectiveness of the Guest Solutions Process.
• Develop and maintain systems and processes that eliminate mistakes, improves Guest satisfaction, and reduces time and cost.
• Be knowledgeable of general principles of home dcor and design (i.e., furniture, carpet, draperies, and color schemes)
• Maintain a Home Specialist schedule that best meets Guest demand and work family requests.
• Improve staff performance through weekly, monthly, and annual Home Specialist performance reviews.
• Improve Home Specialist knowledge, efficiency, and effectiveness through conducting individual weekly meetings.
• Maintain a professional setting conducive to guest satisfaction and proper image in the store.
• Implement and reinforce the organization's "driving force" through the Home Specialists.
• Improve your personal management capabilities, self-esteem, performance, and communication skills and resolve intra staff conflicts in a way that will improve store performance.
• Enhance organization performance through education, work family and personal development.
• Organize and keep clear channels of communication, authority, and responsibility within the organization.
• Maintain an environment that fosters individual motivation, initiative, innovation, and latitude in achieving business and personal objectives.
• Build and foster great relationships between guests, Home Specialists, warehouse, and Congratulation staff.
• Develop, implement, and maintain systems, procedures and measures that ensure things are done right the first time without waste.

Qualifications:

• Minimum of 1-2 years of experience in retail management or similar field -- preferred 3+ years of experience in management -- extra consideration if that experience involves the home furnishings industry.
• Positive attitude and work ethic
• Ability to problem-solve and think critically individually or with a team.
• Ability to work an average of 45-50 hours each week -- weekends, some evenings and some major holidays are required.

Requirements:

• Must be able to work evenings and weekends.
• Must be able to sit/stand for a full eight-hour shift in the performance of job duties.
• Must have general computer knowledge with proficiency in Microsoft Office Suite
• Must be able to bend, stoop, push, and pull in the stocking or retrieval of merchandise in the store.
• Must be able to use fingers bilaterally and unilaterally in the operation of store equipment such as cash registers, computers, calculators etc.
• Must be able to work in various temperatures and environmental conditions.
• Must be able to maintain balance and climb two to five feet on a stepladder to hang, change signs, and/or light bulbs.
• Undertake and complete other work-related responsibilities as assigned by management.
• Undertake and support any policy, change, system, or work rules the company implements regarding the purpose of this position.

Pay Range: Salary plus Bonus starting at $40,000-$60,000 annually commensurate with experience and potential.

Benefits:

• Best work/life balance ratio of any comparable retail position
• Free Cookies, Custard & Coffee!
• Family-owned business with none of that corporate attitude
• Employee Discounts

Full-time Benefits:

• Medical, Dental and Vision insurance
• 401K with Company Match
• Complimentary Life Insurance
• Vacation Time
• Three paid Holidays: Thanksgiving, Christmas, and Easter

We are an equal opportunity employer and provide a drug free working environment. While Furniture Mall appreciates the interest of all candidates only those meeting specific job requirements may be contacted.