Manager, Technical Marketing and Services

Technical Marketing And Service Manager

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils!

UPM Pulp in North America is looking for a Technical Marketing and Service Manager to join their team. The position will be remote/home office-based in the United States.

Greetings from your future manager

"Welcome to our Pulp Business. In this position, you have an opportunity to work in an International Sales & Marketing environment. Together, we focus on meeting customer needs, providing professional technical service, and creating customer value through technical collaborations with customers. This position offers you great insight as we continue to grow in the North American market." - Monique Claverie, Senior Manager, Technical Marketing and Services

What you will do

UPM Pulp's global Technical Marketing and Customer Service Team works closely with pulp customers in hands-on development projects and problem-solving issues. Your main task is to work proactively on technical topics with our current and potential pulp customers:

• Cultivate technical relationships, provide technical recommendations and lead qualification efforts to support strategic sales growth in North America
• Support successful use of UPM Pulp products through technical knowledge of multiple fibers and various end uses (premium tissue end use focus), while utilizing the UPM resources available in our mills, R&D, and global TMS teams
• Drive technical collaborations with customers to deliver optimization in their process
• Cooperate with product managers and the global TMS team for product development
• Stay close to customers to understand relevant tissue technology, quality development, and new product development needs

Who you are :

• You have a bachelor's degree in engineering, Paper and Pulp Technology, or equivalent
• You possess 5+ years of hands-on premium tissue production, product development, or tissue chemical supplier experience
• You have experience with structured TAD premium tissue
• You are self-motivated, have excellent teamwork and communication skills, and a willingness to take initiative
• Your work is customer-centric, and you are determined to maintain excellent professional relations with clients based on transparency and trust
• You have excellent communication and presentation skills (both verbal and in writing)
• You are flexible and ready to travel
• You are fluent in both spoken and written English

This is what we offer to you

• A meaningful job We have an inspiring purpose 'We create a future beyond fossils'. Our work is impactful and transformative.
• A caring community Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
• Development opportunities We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
• Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Salary range: 111,500 to 148,700 USD / year based on qualifications and experience

UPM offers a comprehensive benefits package which includes the following:

• Health insurance: comprehensive medical, dental, and vision plans
• Other insurances: disability coverage, life, and AD&D insurance
• Retirement plan: 401(k) with company match and employer retirement contribution
• Paid time off: 15 days of paid time off plus 13 company holidays
• Bonus: annual performance-based short-term incentive plan
• Other: professional development opportunities

Benefits are updated annually, and plan level eligibility requirements may apply.

Learn about our Rewarding and our Ways of working.

Additional information

This position is fully remote.

Travel requirements regular travel required (40-50%).

For further information about the role, please contact Monique Claverie, Senior Manager, Technical Marketing and Services, at email monique.claverie@upm.com.

To apply, please submit your CV and cover letter by June 18, 2026. Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline.

For support with submitting your application, please contact via careers@upm.com or tel. +18777235247.

Only candidates authorized to work within the United States without sponsorship will be considered.

This job description is intended to be a guide and is not intended to be a contract of employment, explicit or implicit. All contents are subject to change at the sole discretion of the company. Cooperation is expected of all employees. Other duties may be assigned as needed.

UPM North America is an Equal Opportunity Employer.

UPM is one of the world's leading pulp producers. We supply global customers with eucalyptus and softwood pulps in end use segments such as tissue, specialty, packaging and graphic papers and board, through our own sales and service networks close to customers in the APAC region, Europe and Americas. UPM Pulp operates five pulp mills three in Finland and two in Uruguay as well as certified eucalyptus plantations in Uruguay. We employ approximately 1,800 people. The annual pulp production capacity is 5.8 million tonnes. Pulp business is part of the UPM Fibres Business Area which combines the integrated production of pulp, energy and sawn timber with a synergistic supply chain of wood raw materials.