QA Manager

QA Manager

QA resource with some PM background. Self-starter and ability to dig into issues w/o a lot of guidance. Strong communication skills are essential. Enhance the digital customer experience associated with major device/promo launches and daily content updates in order to drive effectiveness of promotions as well as reduce friction.

Support daily content release (will require early AM and weekend coverage)

Triage, prioritize and validate content-driven production issues

Address critical and high impacting issues after release to ensure minimal customer impact

Initialize process improvements and improve communications to reduce production burden