Automotive Store Manager

Automotive Store Manager

Midas Auto Service Experts is seeking an experienced, results-driven Automotive Store Manager to lead the daily operations of our high-volume, full-service automotive repair facility. This is an opportunity for a motivated leader who thrives in a fast-paced environment, values exceptional customer service, and is passionate about building a successful team. The ideal candidate is an experienced automotive professional with a proven ability to drive sales, increase profitability, develop employees, and deliver outstanding customer experiences. If you're ready to take ownership of a successful operation and make a meaningful impact, we'd love to meet you.

Key Responsibilities

• Recruit, hire, train, coach, and mentor Service Advisors and Automotive Technicians.
• Foster a positive, accountable, and high-performing team culture.
• Conduct employee evaluations, scheduling, payroll, and performance management.
• Lead by example and promote professionalism, teamwork, and integrity.
• Deliver exceptional customer service by listening to customer concerns and providing honest repair recommendations.
• Prepare and explain repair estimates with confidence and transparency.
• Follow up with customers regarding repair status, completion times, and satisfaction.
• Resolve customer concerns promptly and professionally.
• Oversee technician inspections, diagnostics, and repairs on domestic, Asian, and European vehicles.
• Ensure repairs are completed safely, accurately, and efficiently.
• Monitor technician productivity, efficiency, and quality of work.
• Maintain a clean, organized, and OSHA/EPA-compliant facility.
• Ensure all company policies, procedures, and safety standards are followed.
• Drive revenue growth while maintaining high customer satisfaction.
• Increase Average Repair Order (ARO), car count, and gross profit.
• Manage inventory, purchasing, and inventory control.
• Monitor labor costs, expenses, and overall store profitability.
• Analyze financial reports and P&L statements to improve business performance.
• Submit daily sales and operational reports.

What We're Looking For

• Leads with integrity, professionalism, and accountability.
• Has a proven ability to grow sales and improve profitability.
• Builds strong relationships with customers and employees.
• Creates a positive, high-performing workplace culture.
• Makes sound business decisions based on data and experience.
• Takes ownership of the business as if it were their own.
• Is passionate about developing employees and helping them succeed.

Qualifications Required

• Minimum 5 years of Automotive Store Manager or Automotive Service Manager experience
• Strong knowledge of automotive repair, diagnostics, and maintenance
• Proven experience managing Service Advisors and Automotive Technicians
• Strong leadership, coaching, and team-building skills
• Excellent customer service, communication, and sales abilities
• Experience managing sales, labor, inventory, and profitability
• Strong organizational, multitasking, and problem-solving skills
• Proficiency with POS systems, estimating software, and Microsoft Office
• Valid driver's license with a clean driving record

Preferred

• ASE Certifications
• College coursework or degree in Business Management or Automotive Technology
• Experience with shop management software such as Mitchell 1, RO Writer, Tekmetric, Shop-Ware, or similar
• Experience with Digital Vehicle Inspections (DVIs)

Performance Expectations

• Increase monthly sales and profitability
• Grow Average Repair Order (ARO)
• Increase customer retention and satisfaction
• Improve technician productivity and efficiency
• Control labor and inventory costs
• Maintain strong online customer reviews
• Build and retain a high-performing team
• Achieve monthly and annual business goals

Compensation & Benefits

• Competitive salary based on experience
• Monthly performance bonus
• Paid vacation and holidays
• Employee discounts
• Leadership and professional development
• Career advancement opportunities
• Stable, high-volume shop with year-round business
• Modern equipment and technology
• Supportive and collaborative work environment

Compensation: $74,000.00 - $85,000.00 per year