Director of Sales Operations

Sales Operations Manager

Location: Newburgh, IN (On-site)

Compensation: Competitive (based on experience)

Travel: Less than 10% overnight travel as needed

Industry: Industrial Technology / Manufacturing / Safety Solutions

Why This Role Stands Out

• High-impact leadership role driving sales efficiency and organizational alignment
• Direct partnership with senior sales leadership on strategy and performance
• Opportunity to build and optimize scalable sales processes and systems
• Blend of operations, analytics, and team leadership
• Exposure to innovative technologies including AI, cloud, and analytics

About the Company

We are an innovative technology organization that designs, manufactures, and delivers solutions focused on improving workplace safety and productivity. With roots in industrial markets and expansion into global applications, the company leverages advanced technologies such as artificial intelligence, cloud-based systems, and real-time analytics to develop next-generation products. The organization operates within a larger publicly traded structure and continues to grow its market presence through innovation and strategic partnerships.

Key Responsibilities

• Oversee daily operations of sales support and customer service teams to ensure high performance and customer satisfaction
• Develop, document, and maintain standardized sales processes, policies, and reporting tools
• Lead CRM administration, ensuring data accuracy, pipeline visibility, and system optimization
• Partner with sales leadership to forecast revenue, analyze performance, and identify growth opportunities
• Manage and mentor customer service team to meet service-level and retention goals
• Ensure timely resolution of customer inquiries, order processing, and issue escalation
• Build and track customer satisfaction metrics and service performance KPIs
• Support sales enablement by coordinating proposals, quotes, and contracts
• Develop training programs and tools to improve sales team effectiveness
• Collaborate with marketing to align lead management and campaign follow-up
• Create dashboards and reports to track sales KPIs and team performance
• Provide actionable insights to leadership for strategic planning and decision-making
• Ensure compliance with company policies, regulations, and customer requirements

Qualifications

• Bachelor's degree required; MBA preferred
• 5+ years of B2B sales operations management experience in industrial markets
• Experience working in organizations with revenue exceeding $250MM
• Strong leadership and team management skills
• Proven ability to build and optimize sales processes and systems
• Strong analytical, strategic thinking, and problem-solving abilities
• Experience with CRM systems (Salesforce preferred)
• Advanced proficiency in Microsoft Office and data analysis tools
• Strong project management skills across cross-functional teams
• Excellent written and verbal communication skills
• Self-starter with entrepreneurial mindset and high accountability

Preferred Qualifications

• Experience with data modeling tools and advanced analytics
• Background in industrial, manufacturing, or technology-driven organizations
• Experience supporting large, distributed sales teams
• Exposure to AI, cloud, or advanced technology solutions

Compensation & Benefits

Base Salary: Competitive (based on experience) On-Target Earnings (OTE) / Bonus Structure: Not specified

Benefits: Not specified

Additional Perks:

• Opportunity to work with cutting-edge technology solutions
• High visibility role with executive leadership
• Collaborative, cross-functional environment
• Career growth within a publicly traded organization

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or veteran's status.

Applicants with a disability or a disabled veteran may request a reasonable accommodation if he/she is unable or limited in his/her ability to access job openings or apply for a job on our website as a result of his/her disability. The applicant may request reasonable accommodations by contacting us at 317-661-1740.