Enterprise Business Automation and Development Services Manager (Enterprise Technology Manager)

Enterprise Business Automation And Development Services Manager

The City of San Jose is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San Jose is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us.

The City of San Jose innovates to provide exceptional civic services using advanced technologies to help our community thrive. As one of the largest cities in the nation, the City manages a large set of services and assets and operates on a budget of $6.2 billion, with approximately 7,000 employees, serving about 1 million residents and 80,000 businesses in the heart of Silicon Valley.

The Information Technology Department's (ITD) mission is to enrich the quality of life in San Jose through innovation, collaboration, and engagement. ITD enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, responsible use of Artificial Intelligence (AI), productivity and collaboration tools, the San Jose 311 resident experience platform, data equity and privacy programs, and strategic planning. San Jose is powered by truly great people, a robust technology environment, and a strong sense of purpose.

The IT department is a leader in innovation, embracing cutting-edge technologies and pioneering solutions to enhance efficiency and quality of life in San Jose. As part of this effort, the City leads a national initiative for AI through the GovAI Coalition, which was established to give local governments a voice in shaping the future of AI, ensuring it is developed responsibly and for the public good.

Promoting the City's commitment to equity and inclusion, we believe that all members of the community, regardless of background, have access to the tools and resources needed to thrive in the digital age. San Jose is in the heart of Silicon Valley, which boasts a rich history in technology, education, and agriculture. Over half of San Jose residents speak a language other than English at home, highlighting the importance of language accessibility in all City services. By fostering inclusivity, promoting digital literacy, and building accessible platforms, we are advancing technology while creating a more equitable future for everyone.

At the City of San Jose, we promote work-life alignment and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in the nation!

The City of San Jose is seeking an Enterprise Business Automation and Development Services Manager to join the Information Technology Department (ITD). This technical manager role is responsible for overseeing enterprise-level business automation and development services and ensuring that technology initiatives across City departments are aligned with organizational priorities, business strategies, and service delivery goals. This position provides strategic oversight to ensure scalable, secure, and integrated technology solutions that support City operations while preventing fragmented or siloed implementations. The role plays a critical part in advancing enterprise standards, improving operational efficiency, and enabling consistent, high-quality technology services across departments.

The Enterprise Business Automation and Development Services Manager will enforce enterprise security, governance, and compliance standards to reduce risk and ensure regulatory alignment. The ideal candidate must demonstrate strong leadership in optimizing technology investments, eliminating redundancy, maximizing return on investment, and driving cost-effective solutions. This role is also responsible for evaluating, piloting, and implementing emerging technologies that provide measurable operational and strategic value to the City.

The technology portfolio includes but not limited to:

• Permitting and Compliance (Granicus AMANDA)
• Public Portal
• Business Intelligence
• Electronic Plan Review
• Geographic Information System Mapping (GIS) Viewer
• Digital Inspections
• Resource Planning & Scheduling
• Document Scanning & Conversion
• Workflow automation, digital forms, and electronic signature platform
• IT Service Management, IT Operations Management, and/or IT Asset Management
• Customer Relationship Management (CRM)

Key positions duties include but not limited to the following:

• Strategic Planning and Implementation
• Team Leadership and Management
• System and Network Management
• Budgeting and Resource Allocation
• Cybersecurity and Risk Management
• Vendor and Stakeholder Management
• Innovation and Continuous Improvement
• Compliance and Governance
• Disaster Recovery and Business Continuity
• Performance Monitoring and Reporting

Salary Information: The final candidate's qualifications and experience shall determine the actual salary. In addition to the starting salary, employees in the Enterprise Technology Manager (ETM) classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.

• Salary Range (including the 5% NPWI): $170,679.60 $208,855.92

The ETM classification is represented by the City Association of Management Personnel (CAMP) bargaining unit.

Education and Experience: Bachelor's degree from an accredited college or university with coursework in computer science, information systems, business administration, or closely related field AND seven (7) years of experience managing, maintaining and implementing significant technology programs, computer system infrastructure and design, network operations, security design, application development and configurations and system/servicer administration, including a combination of five (5) years of supervisory and project personnel management experience, of which at least two (2) years should be supervisory experience over a technical team.

Required Licensing (such as driver's license, certifications, etc.): Possession of a valid State of California driver's license.

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

• Job Expertise
• Leadership
• Management
• Customer Service
• Vision/Strategic Thinking
• Communication Skills

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job-specific questions. You must answer all questions to be considered, or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical and/or writing exercise.

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.

We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be a valuable tool for learning, research, and professional growth. We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. However, we value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect your own knowledge, skills, and experiences. While AI can supplement preparation, it cannot replace the originality and judgment we look for in our employees. This ensures fairness, transparency, and equity for all applicants in the hiring process.