Director, Creative Ops and Automation

Director, Creative Ops and Automation

Los Angeles, California, United States

SYSTEMS BUILDER WANTED

Seeking an Operational Leader to Build the Infrastructure Behind TubeScience's Creative Engine

Role: Creative Operations Lead

Location: Los Angeles, CA (On-site)

Compensation: $110150K base + performance bonus tied to operational throughput and efficiency gains

Reports to: SVP, Strategy

About TubeScience

TubeScience is the leading performance video agency, blending world-class creative with real-time data to drive measurable growth. Our model is outcome-based: we invest upfront and only get paid when performance improves. We're a fast-growing, bootstrapped, profitable business with ~400 employees, producing thousands of performance ads every week for top DTC brands and Fortune 500 companies including Farmer's Dog, HelloFresh, Rocket Money, Hims & Hers, and many others.

The Opportunity

The creative operations workflow is the engine behind TubeScience's output: it takes planned concepts and routes each one through strategy, production, post-production, quality control, and client delivery on a continuous cadence.

Our coordinators are strong operators, and the work ships. What hasn't scaled at the same pace is the operational infrastructure around them. Today, the workflow depends heavily on manual coordination and institutional knowledge which limits how much impact the team can have.

Your mandate: build the systems, automation, and workflow architecture that unlock the team's full potential. The right infrastructure will let coordinators focus on judgment calls and problem-solving instead of mechanical execution and give the business the operational foundation to grow.

The right leader will own this end-to-end: the systems, the team, the processes, and the outcomes.

What This Role Owns

• The end-to-end creative operations workflow: how work is routed, assigned, tracked, and delivered across all pods, from plan through client delivery.
• The creative coordinator team: hiring, onboarding, performance management, and staffing decisions.
• Capacity planning across pods.
• Operational infrastructure: the systems, integrations, and automation that determine how efficiently the workflow runs.

What Success Looks Like

Primary Metrics

• End-to-end cycle time: throughput from plan to client delivery.
• On-time delivery rate across all active pods.
• Delivery cost per asset: total operational cost to move a concept through final delivery.

Leading Indicators

• Automation coverage: share of previously manual coordination tasks handled by system-driven workflows.
• Utilization rates across editors and strategists.
• Assignment-to-skill match rate: percentage of work routed to the appropriate capability level.
• Mid-cycle triage resolution time: how quickly pipeline disruptions are resolved through structured process vs. ad-hoc escalation.
• SOP coverage: percentage of major workflows codified in documented procedures.
• Pipeline health visibility: percentage of leadership decisions informed by real-time dashboards vs. manual status requests.

What You'll Do

Workflow Architecture & Systems

• Map the current-state workflow end-to-end, identify waste and bottlenecks, and redesign for efficiency and scalability.
• Build integrations and automation across the platform stack to eliminate manual syncing and increase coordinator efficiency.
• Design a systematic approach to mid-cycle triage: structured prioritization when the pipeline is disrupted, not ad-hoc escalation every time something shifts.
• Ensure operational workflows update when platform tools change not weeks later when coordinators discover the mismatch in production.

Leadership & Resource Allocation

• Lead the creative coordinator team: hiring, onboarding, performance management, and staffing decisions.
• Design the workload and assignment system. (The current approach works but doesn't scale the right model needs to be built by the person in this role, not prescribed in advance.)
• Orchestrate capacity planning across pods: align staffing with delivery requirements, seasonal fluctuations, and growth projections so resourcing decisions happen ahead of crunch, not during it.
• Work with strategy leads, lead editors, growth, and production to ensure the operational layer resolves bottlenecks and maximizes creative output.

Operational Improvement & Documentation

• Identify manual coordinator tasks that can be automated or augmented with AI, and drive implementation end-to-end. The goal: shift the team's time from mechanical execution to systems building and judgment calls that affect output quality.
• Own operational problems from diagnosis through shipped solution, with a measured result.
• Set the expectation that the team owns process fixes, not just process execution. You'll build the operating cadence that makes that real.
• Build and enforce standard operating procedures across all major workflows. The goal is a system that doesn't degrade when someone is out or a new coordinator ramps up.
• Build dashboards and alerts that give leadership real-time visibility into pipeline health, capacity, and bottlenecks.

Who You Are

Professional Qualifications

• 510 years in creative operations, post-production operations, or production/project management in high-volume creative environments (agencies, studios, post-production houses, performance marketing, or similar).
• Demonstrated track record of building scalable systems in complex operational environments. You should be able to share specific examples of the before state, what was built, and the measurable impact.
• People management experience including hiring, onboarding, performance management, and team development. Experience managing remote teams is strongly preferred.
• Deep fluency with project management platforms and workflow tooling (Monday.com, Airtable, or similar). Experience building, configuring, and optimizing workflows within these systems.
• Has personally implemented automation in an operational context (scripts, API integrations, or AI/LLM-augmented workflows) not just evaluated vendors or written requirements for an engineering team.
• Experience with capacity planning, resource allocation, and utilization management in multi-team environments.
• Strong analytical instincts. Comfortable building dashboards, working with data, and translating operational metrics into decisions.

Personal Characteristics

• Problem solver. You pick up something broken and don't put it down until it's fixed.
• Systems thinker. You see the whole picture and know how to organize complexity into clarity. You treat every manual touchpoint and recurring workflow as a design problem.
• Energized by undocumented systems. You walk into a system nobody's mapped, assess it quickly, and build the plan to fix it. You don't need a roadmap handed to you you build the roadmap, then execute it.
• Not a process designer who hands specs to engineers. You build the thing, or build it with them.
• Direct, low-ego operator. You name problems early and clearly, value truth over consensus, and don't need to be managed.
• Builder mentality. You get excited about constructing the machine, not just running it. You create systems because they make things work better, not because you love process for its own sake.
• Comfortable in a fast-paced, performance-based environment where outcomes are measurable and consequential.

Why TubeScience

• Join a company in rapid growth mode bootstrapped, profitable, and scaling.
• Work with category-leading brands and see your systems drive real operational impact.
• Collaborative, performance-driven culture that rewards ownership and results.
• Massive growth opportunity build the operational infrastructure for the next phase of scale.

Health, Vision & Dental coverage | Unlimited PTO | 401(k) + Matching | Life Insurance | Paid Sick Days | Parental Leave (up to 12 weeks) | And more!