Technical Documentation Manager

Technical Documentation Manager

SEACORP is seeking a well-qualified Technical Documentation Manager.

Primary Duties and Responsibilities:

Job Summary: SEACORP is seeking a highly skilled and customer-focused Technical Documentation Manager to drive the successful execution of Navy Navigation training implementations and technical documentation solutions. This individual will lead cross-functional teams consisting of Technical Writers, ECP/ECI Specialists, Instructional Designers, Graphic Designers, and functional subject matter experts while serving as the primary interface between the customer and the delivery team. The Technical Documentation Manager will combine strong technical expertise, product knowledge, and leadership capabilities to ensure high-quality, on-time, and on-budget delivery while building trusted customer relationships. Core to the role is the development of the training itself, including the assessment of content, method of delivery, and measurement of learner understanding. Using significant individual discretion, a Technical Documentation Manager works with the customer to define outcomes, uses content knowledge of Navy systems and procedures to develop appropriate content, applies relevant instruction methodologies and ultimately delivers the programming to the targeted audience.

• Lead, motivate, and support cross-functional teams, ensuring all requirements are met on schedule and within budget by monitoring costs and resources to ensure efficiency.
• Lead the review, analysis and evaluation of technical documentation requirements.
• Manage training readiness for production deliveries, aligning content with roadmaps, and release cycles.
• Conduct needs assessments and ensure content meets user and customer requirements.
• Perform level of effort evaluations to assess task scope, resource requirements and estimated completion timelines in support of project planning and execution.
• Identifies potential risks and creates contingency plans to keep projects on track.
• Monitor, evaluate, or record training activities or program effectiveness.
• Develop alternative training methods if expected outcomes are not met.
• Complete post-training activities to ensure customer receives all information relevant to the students' completion, assessments of learning, operational issues/challenges that were encountered/addressed, and budget.
• Ensures technical documentation deliverables meet quality standards and project requirements.
• Serve as the primary point of contact and "face" of the delivery teams to the customer.
• Build and maintain strong, trusted customer relationships.

Qualifications:

Education: Master's Degree in Education, Psychology or related Training Systems discipline.

Experience: 10 years of professional service of which 5 years managing cross functional teams related to technical documentation/training.

As a requirement of employment, all SEACORP employees must hold U.S. Citizenship

Location:

Norfolk, VA

Clearance:

Secret

Work Environment & Physical Demands:

Office & Computer Laboratories - Sitting, standing, extended periods of time using a mouse and keyboard and viewing computer screens. Infrequent lifting of <40lbs. Movement between points within the same office or between buildings. Work is performed in generally consistent environmental conditions with some seasonality for temperature differences and lighting.

Successful candidates will enjoy competitive wages and a very rich benefit program, including:

• Medical Benefits: Choice of two medical insurance programs through Blue Cross & Blue Shield.
• Dental Benefits: A best in class Dental Insurance Plan through Delta Dental.
• Vision Benefits: An excellent Vision Benefit providing discounts and allowances for prescription glasses and contact lenses.
• Retirement Benefits: A qualified 401(k) Retirement Savings Account with a generous employer matching contribution up to 8% of your eligible compensation.
• Life Insurance Benefits: Employer paid Life and Accidental Death & Dismemberment Insurance equal to your annual salary. Supplemental coverage is available for you and qualified family members as well as Supplemental Short-Term and Long-Term Disability Insurance.
• Additional Benefits: Ten (10) Paid Holidays per year (including 2 floating Holidays), a generous Paid Time Off (PTO) program; Tuition Reimbursement, and Referral Bonuses.

SEACORP is a proud Equal Opportunity Employer and complies with all applicable federal, state and local fair employment practices laws. SEACORP strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, sexual orientation, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law.