Client Manager

Manager, Client Delivery

Disclaimer: This is an evergreen job posting designed to connect with top talent for future opportunities. While this role is not actively hiring at the moment, we welcome applications to be considered for upcoming positions. Please note: This posting represents an ongoing effort to establish our talent pipeline and community. It is not for an active or currently open role. Qualified applicants may be contacted when a relevant position becomes available.

The Manager, Client Delivery, is responsible for the operational management and daily execution of a Managed Service Provider (MSP) program supporting manufacturing and professional skill sets across multiple sites. This role oversees contingent labor processes, Vendor on Premise (VOP) operations, supplier performance, and VMS workflow execution. The Manager ensures high quality service delivery, strong supplier engagement, compliance adherence, and workforce fulfillment that supports production operations and professional business functions. Experience with SOW oversight, IC classification, and international program coordination is preferred.

What future do you want to create? At Hays, we believe in being lifelong partners - to our people as well as our customers. With over 50 years of business success, we have a reputation as the world leader in specialist recruitment and workforce solutions. But joining Hays isn't just about being part of a global business leader, it's about making a difference in the world of work.

Equipped with the skills, solutions, and technological capabilities of a true leadership partner, you'll put our customers at the heart of everything you do. We deliver holistic workforce solutions, including RPOs and MSPs, to solve the challenges our customers face today, tomorrow and in the future.

Our knowledge through scale, deep understanding, and our ability to meaningfully innovate is what sets us apart.

To support you in providing the advice, insights, and expertise our customers need to navigate a more complex world of work, we continually invest in your training and development and offer a rich variety of career opportunities across the globe.

Our culture is grounded in collaboration and inclusivity; we offer remote, hybrid and office working options and encourage our colleagues to bring their authentic self to work.

A career at Hays means working with skilled people from diverse backgrounds who are encouraged to think beyond, building partnerships across regions while united by the Hays spirit and guided by our belief to always do the right thing.

Let's create your tomorrow WHY JOIN HAYS? Be part of the team We're driven to work hard but know when to have fun. We call it the Hays spirit. You'll experience this motivating energy in every part of our global team, and an inclusive environment where you can be yourself.

Feel set up to thrive We're believers that personal growth leads to professional progression. Our open and accessible managers support you throughout your career, making sure you feel heard, valued and set up to succeed.

Go further in your career Our scale and expertise mean you have access to a variety of progression opportunities. We give you firm foundations for your career, and the speed you can move forward is determined by your performance.

Work at the leading edge Joining Hays means joining a business that's going places. We're transforming the way we do things, and shaping the future of the world of work, so if you thrive in a fast-paced environment, Hays is the place to be.

OUR VALUES BUILD PARTNERSHIPS - THINK BEYOND - DO THE RIGHT THING Your new team Join our high-performing Enterprise Solutions team comprised of professionals from diverse cultures and backgrounds, including top-producing Hays Recruitment professionals with experience from our global businesses.

The team consists of industry experts with over 12 years of staffing expertise, consultants with 2-3 years of high-level success as well as associates who have recently started their Hays journey. Our leadership team fosters an environment of hands-on support, team collaboration, and inclusive competition to challenge one another to be their best.

We enjoy working together in a high-pace, relentless, sales driven environment while also taking part in various social events like team lunches, team bonding activities, and happy-hours to celebrate team and individual success.

Your new role: Be bold and curious identify and pursue new business opportunities, push beyond the obvious, and experiment with fresh approaches to expand the client portfolio. Own the outcomes establish and maintain long-term partnerships with clients, negotiate B2B contracts with integrity, and see initiatives through to delivery. Be better together collaborate with the HAYS delivery team, share knowledge, and represent the organization at networking events to build stronger connections. Champion the customer understand client needs, align solutions, and proactively drive value through cross-selling and strategic engagement.

Program Operations & Workforce Delivery Manage the day-to-day operations of the MSP program across manufacturing facilities and professional business areas. Support requisition intake, talent sourcing processes, onboarding, assignment management, and offboarding. Partner directly with hiring managers to understand labor needs, production cycles, and workforce planning requirements.

Vendor-on-Premise (VOP) Oversight Oversee VOP teams and onsite supplier representatives to ensure smooth coordination at manufacturing sites. Monitor attendance, safety compliance, shift coverage, and real-time labor support for production environments. Ensure VOP practices align with plant operations, workforce demands, and quality standards.

Supplier & Vendor Management Maintain strong relationships with staffing suppliers, ensuring adherence to KPIs, SLAs, and program expectations. Conduct supplier performance reviews, scorecard assessments, and participate in business reviews. Support rate governance, cost controls, and vendor rationalization initiatives.

Governance & Compliance Ensure compliance with labor regulations, safety standards, and classification requirements (including IC review support). Maintain documentation accuracy, audit readiness, and adherence to plant-level and corporate policies. Support process and policy education for hiring managers and suppliers.

VMS Technology Management Oversee day-to-day VMS usage, ensuring data integrity, accurate manager usage, and workflow adherence. Train hiring managers and suppliers on system processes, requirements, and updates. Partner with internal teams to troubleshoot issues and improve system utilization.

SOW & International Program Support (Preferred) Assist with SOW request intake, supplier coordination, documentation, and milestone tracking (preferred). Provide support to international teams or sites as needed, aligning global reporting, compliance standards, and supplier coordination.

Reporting & KPI Monitoring Track and report on key program metrics including: Fill rates, time-to-start, and hiring cycle times Manufacturing and VOP support responsiveness Supplier performance, quality of hire, and turnover Rate card adherence and cost-savings initiatives VMS adoption, accuracy, and workflow efficiency Continuous Improvement Identify opportunities to streamline processes, enhance supplier performance, and improve hiring manager experience. Support change management initiatives, communication plans, and rollout of new tools or processes.

Qualifications 57+ years of experience in MSP operations, contingent workforce programs, staffing, or manufacturing workforce support. Experience supporting manufacturing, production, or light-industrial environments. Knowledge of VOP models and onsite workforce management. Strong stakeholder management skills with experience supporting hiring managers and suppliers. Proficiency with VMS tools such as Beeline, SAP Fieldglass, Workday/VNDLY, or similar. Strong communication, problem-solving, and organizational skills.

Preferred Skills Experience with SOW processes, project-based talent, or milestone tracking. Knowledge of independent contractor management, IC evaluation, or compliance reviews. International workforce program exposure or support experience. Data analysis skills and experience generating operational reporting.

What you will get: We offer base compensation of $100,000 plus 10% bonus based on performance Remote schedule with CST or EST time zone. PTO starting at 22 days, 2 floating holidays and 2 volunteer days. Our top producers have the opportunity to earn UNLIMITED PTO. Competitively priced medical, vision and dental plans to choose what works best for you. 401K with guaranteed match and fast-paced vesting schedule. Initial and continuous training & support from Learning & Development for your professional growth.

What you need to do now Excited yet? If you're already itching to take the next step to achieving your career goals, apply now.

More about us Hays is the world's leading recruitment experts. Last year we placed 80,000 people in permanent jobs and over 250,000 people in to temporary roles globally. We employ over 13,000 recruiting experts in 32 countries with opportunities for growth, leadership and travel. And enjoy an unrivalled position as the number most followed staffing company on LinkedIn, with over 6 million followers.

For us it starts with people. By combining years of hands-on experience with global and local expertise, we deliver tangible insights that help move our customers forward.

We challenge the status quo in our ways of working, our technology and tools, and how we envisage the future of stronger, fairer, more inclusive working environments for everyone.

Everyone is welcome here. We care deeply about diversity, equity, and inclusion (Search "Hays Our Promise" to read more). We encourage applicants from all groups, including women, indigenous people, visible or racial minorities, persons with disabilities