Location: Candidates must be able to work onsite in client offices of Columbia, SC by day one. Must be willing to relocate or local preferred.
Number of Position: 1
Must have bachelor's degree in Bus Info Technology or related field (Masters degree is preferred).
As a Service Delivery Manager, you will manage a diverse team of analysts and engineers who manage, maintain and operate cyber infrastructure and tools as well as provide 24/7 monitoring, alerting and incident response. This role manages service teams, maintains client satisfaction, oversees service quality, and drives continuous improvement initiatives. You will work closely with Client's Security Operations Center (SOC) Delivery pool and the Network Security and Information Security tower leads as the escalation point for all operational and service-related tickets and projects, as well as service level agreements (SLAs)
Required:
Preferred Qualifications:
Responsibilities:
Service Delivery Manager • Columbia, SC, United States
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