San Francisco
It's time that payments work for merchants, not the other way around. Ansa is building a branded wallet solution to increase customer retention and unlock new growth opportunities.
Ansa helps innovative and growing companies by providing an enterprise-grade, white-label stored value wallet platform paired with incentive tooling. Our platform enables our customers to turn stored value and loyalty programs into a powerful growth engine that increases customer retention, drives repeat purchases, and boosts margins, all without the cost and complexity of building it in-house.
As an Implementation Manager, you'll be the bridge between our customers and our technology, ensuring seamless integrations and long-term success. You'll work closely with merchants ranging in size from mid-market through enterprise, and operate cross functionally across go-to-market, product, and engineering. If you love problem solving, project management and merchant collaboration, this is the role for you!
3-5+ years of experience in implementation, technical account management, or customer onboardingespecially in fintech, payments, or SaaS.
A customer-first mindset, with a passion for making complex solutions feel simple and intuitive.
Technical fluency, including experience working with APIs, SDKs, system integrations, and financial technology solutions (coding experience is not required but is a plus).
Strong communication and problem-solving skills, with the ability to connect with clients across industries and levels of technical expertise.
Project management experience, with the ability to juggle multiple priorities in a fast-paced environment.
A growth mindsetyou're adaptable, eager to learn, and excited about solving new challenges.
Experience working with diverse teams and customers, and a commitment to fostering an inclusive environment.
Own the outcome, do what it takes to keep merchant implementations on schedule and on track to deliver value to our customers.
Lead customer onboarding and implementation design and manage implementation plans for our merchants. Taking over after the sales process and sticking with the customer to ensure their success.
Understand and translate merchant business needs and ensure the solution we are creating with the merchant will meet (exceed) their needs.
Provide hands-on support with API and SDK integrations, flow of funds, accounting, system configurations, and wallet launch best practices.
Educate and empower merchants ensuring they feel confident using our tools and maximizing their value.
Manage multiple projects simultaneously keeping projects on track with internal and external stakeholders informed.
Champion merchant feedback advocating for improvements that make our product more user-friendly and impactful.
Do what it takes to get merchants live, on time, with solid integrations which are designed for success.
We're a small team with a big mission. That means we have to hold ourselves to a high bar, by design. With limited resources and high ambition, excellence in quality, communication, and ownership, ambition isn't optional it's how we move forward.
Ownership if you see it, you take it. We don't wait to be told.
Nosiness curiosity across boundaries, asking questions, stepping beyond scope to solve problems.
High agency proactive and self-directed. You move the work, not the other way around.
Accountability we do what we say, and communicate proactively.
Relentless drive we work with focused intensity and follow through, even when it's hard.
Thoughtful execution shipping work that's not just fast, but intentional. Think about how decisions today will affect us down the road.
Pride in your craft we sweat the details and take our work personally, because it reflects who we are.
Kindness and trust we give each other respect, empathy, and the benefit of the doubt. We assume good intent and act like teammates.
Implementation Manager • San Francisco, CA, United States
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