Service Director II

Service Director II

We are seeking a Service Director II to lead maintenance operations at a 200+ unit community in the Las Vegas metro. This role is responsible for overseeing routine and preventive maintenance, managing a skilled team, ensuring equipment reliability, and maintaining strict compliance with safety standards.

Key Responsibilities

Leadership & Team Oversight:

• Lead and mentor a maintenance team of up to 5, handling scheduling, delegation, and performance management.
• Direct renovation and rehab projects, ensuring quality, compliance, and on-time completion.
• Build a culture of accountability, safety, and operational excellence.

Maintenance Expertise:

• Oversee property-wide maintenance and preventive maintenance programs.
• Advanced hands-on skills in HVAC, electrical, plumbing, appliances, and general property systems.
• Diagnose and resolve complex technical issues quickly and effectively.

Operational Knowledge:

• Ensure OSHA compliance and adherence to multifamily safety regulations.
• Manage make-ready processes: turnovers, punch lists, vendor coordination, and inspections.
• Partner with leasing and operations teams to set priorities and support community goals.

Certifications & Technical Proficiency:

• EPA Certified refrigerant management (required).
• CPO Certified pool and facility compliance (required).
• Proficient with property management software, work order systems, and mobile maintenance tools.
• Skilled in budget management, spend tracking, and cost-saving strategies.

Qualifications

• High school diploma or equivalent (technical/vocational training preferred).
• Minimum 5 years of experience as a Maintenance Supervisor or Service Director.
• Previous multifamily property management experience (market-rate, affordable, or mixed-income).
• Strong organizational skills with a reputation for reliability, adaptability, and professionalism.

Our Values

At National Horizon, we don't aim to be the biggest we aim to be the best. We believe in:

• Performance without bureaucracy
• Leadership without ego
• Results without excuses

We also hold ourselves to the highest professional standards. We do not permit poaching if you're currently employed, we ask that you do not recruit or refer employees from your current workplace. We protect relationships, play fair, and lead with integrity.

Equal Opportunity Employer

National Horizon Real Estate Services is proud to be an Equal Opportunity Employer. We are committed to diversity, equity, and inclusion in our hiring practices and workplace. All qualified applicants will be considered regardless of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or other legally protected status.