Talent.com
NSG Group
Customer Quality ManagerNSG Group • Northwood, OH, United States
Customer Quality Manager

Customer Quality Manager

NSG Group • Northwood, OH, United States
2 days ago
Job type
  • Full-time
Job description

Job Title

Lead Customer Quality Team

Essential Functions

  • Lead a team of Customer Quality Ambassadors within the region to secure customer quality
  • Interface with regional customers on all quality aspects and manage customer expectations regarding quality complaints and roadmaps.
  • Setup and maintain Customer Quality Dashboards to align with customers on quality indicators and drive performance to agreed targets
  • Manage Customer Quality Notifications by ensuring timely and high-quality closure of issues, including preventive actions
  • Conduct and manage customer audits (including preparations for IATF 16949 Certification Audits), and working with audit teams on follow-ups
  • Assess and improve quality processes by proposing and deploying new and improved processes
  • Drive resolution of structural quality issues within corporate program
  • Interface with Customer Management at each location (Quality, Materials, Engineering, Warranty etc.).
  • Develop regional quality strategies aligned with corporate objectives
  • Facilitate Communication between NSG Plant and Customer
  • Document and communicate daily quality problems and rank accordingly and escalate as needed to Senior Quality Manager.
  • Manage Third Party onsite sorting to minimize cost and damage to NSG
  • Monitor and approve contract Quality Ambassador invoices
  • Recruit and train onsite Quality Ambassadors
  • Document and issue weekly quality and performance reports to all levels with NSG
  • Participate in any APQP activities and support NMI team to ensure smooth launches at the customer
  • Assist NSG Plants with Customer Quality QIPs
  • Manage Tier 1 Customer defect collection system
  • Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles
  • Mentor and Develop NSG Plant Quality Group Leaders and Assist as Needed
  • Other duties as assigned

Qualifications Required

  • Associate degree in business or Equivalent Experience
  • Proficient in advanced problem-solving skills
  • Excellent computer & organizational skills
  • Excellent communication skills
  • Proven leadership skills
  • Proficient training skills
  • Proven experience in leading teams of hourly & salaried employees

Qualifications Desired

  • Experience: Tier 1 or Tier 2 automotive supplier experience

Travel

  • Travel is extensive which may require out of state and overnight travel may be expected (~90% annually). The travel is subject to change due to changing business conditions and may increase from time-to-time due to required needs in other plants.

Compensation and Benefits

We offer an excellent compensation and benefits package, which includes 401k, medical, dental, vision, life insurance, company paid holidays, paid vacations, and education assistance

NSG Group/Pilkington is an equal opportunity employer; M/F/D/V encouraged to apply. Qualified candidates will receive consideration without regard to age, race, color, religion, gender, sexual orientation, disability, or national origin. Applicants have the option to confidentially self-identify or not self-identify when applying.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Create a job alert for this search

Customer Quality Manager • Northwood, OH, United States

Similar jobs

Casino Tools Reviewer

ReeledgeLuna Pier, Michigan, United States
$25.00 hourly
Full-time

Join our distributed team and help evaluate online platforms through interactive testing assignments.This is a flexible, remote opportunity with full training provided and no prior experience requi... Show more

 • Promoted

Assistant General Manager

Victra - Verizon Wireless Premium RetailerOregon, OH, United States
Full-time

Victra is the largest Verizon authorized retailer in the United States.As an Assistant General Manager, you'll get to encourage a sales team and create outstanding customer experiences in one of ou... Show more

 • Promoted

Assistant Store Manager - #292 - Millbury, OH

MAPCO ExpressMillbury, OH, United States
Full-time

They will oversee, train, and develop a team that consistently provides superior guest experience, while meeting sales goals.Manage day to day store operations, including building, training, and de... Show more

 • Promoted

Store Manager

Wendy'sFlat Rock, MI, United States
Full-time

As a General Manager, you oversee all people and operations for your Wendy's restaurant.We're counting on you to create and sustain a fun, inviting work environment and to model Wendy's core values... Show more

 • Promoted

Shift Manager

Steak 'n ShakeTrenton, MI, United States
Full-time

Steak 'n Shake is a Maximum Wage Employer, paying the highest hourly rates within 25 miles of our restaurants - plus unique bonus pay options!.On top of paying up to $19 per hour we offer unique pe... Show more

 • Promoted

Production Manager - Brownstown

MagnaNorthwood, OH, United States
Permanent

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies.We invest in our employees, providing them with the support and r... Show more

 • Promoted

Full-Time Assistant Store Manager

ALDIOregon, OH, United States
Full-time

When you join our team as an Assistant Store Manager, you'll take on key store management responsibilities including assisting with supervising day-to-day store activities, ensuring overall store p... Show more

 • Promoted

Manager Trainee

MenardsOregon, OH, United States
Full-time

Exclusive Discounts for gyms, car dealerships, cell phone plans, and more!.Medical Insurance and Dental Plans.Start Building your Career with Menards Today!.Are you looking to start an exciting and... Show more

 • Promoted

Corporate Maintenance Manager

thyssenkruppNorthwood, OH, United States
Full-time

Corporate Maintenance Manager (Division).Now Hiring: Corporate Maintenance Manager (Division) Multiple Locations Available Across the U.We are actively accepting applications from qualified candida... Show more

 • Promoted

Casino Tools Reviewer- work-from-home

ReeledgeLuna Pier, Michigan, United States
$25.00 hourly
Remote
Full-time

Join our distributed team and help evaluate online platforms through interactive testing assignments.This is a flexible, remote opportunity with full training provided and no prior experience requi... Show more

 • Promoted

Shift Manager

Arby'sNorthwood, OH, United States
Full-time

You may know us as the brand with Roast Beef and Curly Fries but we are also crafting incredible career opportunities.You're in the right place if you're here for benefits and perks such as:.Shift... Show more

 • Promoted

Assistant/General Manager

Culver'sOregon, OH, United States
Full-time

Culver's of Eastlake, Ohio is looking for Assistant Managers!.If you have a passion for the restaurant industry and desire to serve others, then this job is for you!.Our managers oversee it all, en... Show more

 • Promoted

Store Manager

Kohl'sTrenton, MI, United States
Full-time

As Store Manager you will provide oversight and leadership for the entire store team.You are the primary leader for delivering customer experience and associate engagement.You will teach, coach and... Show more

 • Promoted

Senior Quality Manager - Quality Systems

nsg groupNorthwood, OH, United States
Full-time

Purpose:The Senior Quality Manager - Quality Systems is responsible for partnering with the Global and North American NSG teams to develop, implement, maintain, and continuously improve the Quality... Show more

 • Promoted

Shift Manager

Wendy'sFlat Rock, MI, United States
Full-time

Supported by your General Manager and management team, you will be given the opportunity to train and supervise crew members; monitor and reinforce food safety standards and procedures; interact wi... Show more

 • Promoted

Store Assistant Manager

Circle KOregon, OH, United States
Full-time

We want you to join our team as an Assistant Manager.If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management look no further.As an assistan... Show more

 • Promoted

Remote Product Tester - Flexible Studies

BuzzTestersBettsville, OH
Remote
Full-time

Earn up to $400/week, depending on the number and type of studies you complete.Share honest feedback on products and services from independent brands.Assignments include short online surveys (10–20... Show more

 • Promoted

IT Manager

MagnaNorthwood, OH, United States
Full-time

The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightwe... Show more

 • Promoted

STORE MANAGER

Joe's Kwik MartNorthwood, OH, United States
Full-time +1

Weekly pay, full benefits: vacation, medical, vision, dental, 401k match.GED or high school diploma required.CrossAmerica Partners is a leading wholesale distributor of motor fuels, operator of con... Show more

 • Promoted

County Meter Reader

Meter ReaderGibsonburg, OH
Full-time

Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used, cleaning of meter boxes, and removal of vegetation impeding access to meters... Show more