Dean of Student Affairs

Dean of Student Affairs

The Dean of Student Affairs is responsible for developing, implementing, and delivering a variety of services for students attending programs on campus. The role is under the direct supervision of the Campus Director/President. Collaboration is expected with Home Office leadership.

Essential Duties and Responsibilities:

• Create data-informed action plans to meet established campus and institutional retention, attrition, and grad rate targets, and regularly report outcomes to campus and institutional leadership
• Analyze student persistence data to identify at-risk populations and implement targeted intervention strategies with quantifiable metrics
• Monitor key performance indicators for student success, identify trends, and drive continuous improvement initiatives
• Manage academic advising functions critical to student success, including satisfactory academic progress, attendance, GPA monitoring, leaves of absence, and schedule management
• Provide student support through academic counseling, workshops, and technology training
• Support college re-entry and reinstatement efforts
• Oversee disability accommodation requests and serve as the Student Affairs point of contact
• Coordinate and facilitate New Student Orientation and other required student-focused events
• Lead student engagement functions including Student Council/Associated Student Body, award ceremonies, mentorship program, and student clubs
• Identify student professional/academic needs and coordinate all student affairs workshops
• Connect students with internal and external resources to drive retention, including childcare, transportation, and related services
• Collaborate with Student Services departments to provide student resources and career events
• Manage Federal Work Study students where applicable
• Serve as the liaison between students, faculty, staff, Registrar, and Student Services Departments
• Establish consistent communication protocols throughout the student lifecycle to support success
• Participate in enrollment services, education, and employment services activities as assigned
• Ensure timely response to requests and directives
• Perform other duties as assigned

Supervisory Responsibilities: Manages Federal Work Study employees. Is responsible for the overall direction, coordination, and evaluation of these colleagues. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competency: To perform the job successfully, an individual should demonstrate the following competencies:

• Integrity Acts in a way that demonstrates personal integrity; serves as a positive example of why others should trust the motives of the organization; views self as a reflection of the organization by following through on commitments and accepting ownership of mistakes; leaves others with the clear impression that integrity is a core organization value.
• Professionalism Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Adaptability Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Organization Support Follows policies and procedures; completes projects and tasks correctly and on time; supports organizations goals and values.
• Communication Communicates effectively and appropriately; uses good judgment as to what to communicate to whom as well as the best way to get that accomplished; speaks in clear and credible manner, selecting the right tone for the situation and audience; listens to others and allows them to make their point.
• Conceptual Thinking - Grasps concepts, patterns, and underlying issues; uses experience to help identify likely causes and solutions to problems that might otherwise seem to be unique events; helps others see patterns and concepts by using examples and analogies that relate well to their own experiences and current knowledge level.
• Problem Solving Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Manage Multiple Priorities - Handles multiple assignments and priorities yet still fulfills all commitments; readily accepts new responsibilities and adapts well to changes in procedures; gives appropriate priorities to various work demands.
• Handle Difficult Issues - Handles sensitive or difficult issues with grace and confidence; remains clear headed and focused and inspires others to do the same; remains objective in the face of strong emotions; can acknowledge strong emotions without being unduly influenced by their intensity.
• Implementing Policies - Ensure that new policies are understood and taken seriously; communicates new policies and procedures to employees, supports them with adequate and timely resources; monitors actual practices in a manner that makes it clear that full compliance is expected; avoids behavior or communications that might send a mixed message about the importance of new procedures or suggests that full compliance in optional.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience Must possess a minimum of a Bachelor's Degree in Education, or related major; Master's Degree preferred. Required degree(s) must be from institutions accredited by recognized U.S. accrediting agencies. Degrees from non-U.S. institutions are recognized only if equivalence has been established and provided. Minimum of three years experience in an educational setting.

Language Skills Ability to read and comprehend instructions, correspondence, and memos; ability to write correspondence; ability to effectively present information in one-on-one and group situations to students and employees. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measurement, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills To perform this job successfully, an individual should have knowledge of Microsoft Office, Word, Excel, Access, and Outlook.

Other Qualifications: Must have thorough knowledge of the Carrington College policies and procedures related to students and the education process.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk; and hear. The employee is frequently required to stand and walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.