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Customer Service ManagerBlackbird Recruiting • Brooklyn, NY, United States
Customer Service Manager

Customer Service Manager

Blackbird Recruiting • Brooklyn, NY, United States
4 days ago
Job type
  • Full-time
Job description

Customer Service Manager

Our client is a full-service apartment building supply company with 5 locations throughout Brooklyn, Bronx, Manhattan and New Jersey. Their distribution center is located in the Bronx with their own fleet of trucks and all of our locations stock a multitude of items. For over 30 years, they have been providing world class service to their customers and pride themselves on being the industry standard for apartment building supply.

Responsibilities:

  • Manage orders that come in through email and distribute them amongst the stores, ensuring accurate and timely order processing.
  • Monitor all ingoing and outgoing correspondence (phone and email) for accuracy and professionalism.
  • Help store managers with any inquiries or special requests for customers; ensure these situations are resolved in every aspect pertaining to every department in the company.
  • Update customer account notes in the system to ensure they are always current.
  • Adjudicate customer complaints regarding billing and delivery issues.
  • Investigate disputes and make sure customer is properly taken care of at all times, while liaising with the necessary departments and ensuring timely solutions.
  • Maintain a high standard of organization so no orders, requests, or inquiries get overlooked.
  • Identify root causes of issues, breaking down situations so all parties understand it, presenting an all-encompassing solution and directing necessary staff accordingly in resolving the issue.

Qualifications

  • Managerial experience.
  • Maintain a high level of organization & time management.
  • Strong eye for detail and follow through. Accountability is key.
  • Flexibility and adaptability to different situations.
  • Exceptional interpersonal and communication skills.
  • Ability to think strategically.

Benefits:

  • Office hours: Monday Thursday: 8AM 5PM. Friday: 8AM 2PM
  • Stable company that's been in business for over 30 years
  • Paid sick/ vacation and holiday time
  • Medical benefits
  • Personalized attention and very friendly atmosphere
  • Advancement/ growth opportunities
  • Strong emphasis on teamwork, collaborative work environment
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Customer Service Manager • Brooklyn, NY, United States

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