Program Manager

Demand Response Program Manager

This role supports Large C&I Demand Response programs at Xcel Energy. These voluntary programs allow customers to temporarily reduce energy usage during peak grid stress events.

The Program Manager will:

• Manage 23 demand response programs across multiple states (Xcel operates in eight states)
• Oversee customer enrollments and account management enablement
• Manage forecasting, budgeting, and program performance
• Produce program reports and filings
• Coordinate billing, waivers, complaints, and year?end closeout
• Support enrollment planning and rule communication

Work varies seasonally and quarterly:

• Q1: Program status reports, performance write?ups, filings, planning, presentations to account managers and operations
• Q2: Enrollment push, webinars, forecasting, pipeline management, summer readiness
• Q3: Summer event seasonprogram support, billing file setup, performance checks, customer issues
• Q4: Program wrap?up, billing finalization, year?end reports, planning for next cycle

Highly collaborative

Cross?functional interaction is constant

Strong emphasis on teamwork and cultural fit

Frequent communication and shared problem?solving

Office Environment

40 hours per week

No overtime

Standard business hours

Program management experience

Forecasting and budgeting

Stakeholder collaboration (account management, operations)

Strong Excel skills

Utility experience preferred but not required

Strong communication

Detail?oriented

Highly collaborative

Team?focused mindset

Customer service

7+ years of experience

Background in:

• Utilities
• Regulated industries (e.g., finance)
• Demand response, rebate, or incentive programs

Minneapolis (401 Nicollet) or Denver (T3)

Hybrid

In office: TuesdayThursday

Remote: Monday & Friday

Responsible for the coordination and completion of projects, projects that are small to moderate in scope, risk, and/or organizational span, including subprojects of larger, more complex projects.

Manages multiple projects and orchestrates the results to achieve a broad program goal.

Plans and implements schedules and monitors program from inception through delivery ensuring all deadlines are met.

Defines and reports program status, development issues and success metrics.

Identifies and monitors areas of risk.

Continuously seeks opportunities to improve cost, performance and schedule.

Manages to budgets. Facilitates communication and coordination among projects.

Manages stakeholder engagement and satisfaction.

Maintains awareness of trends, business conditions and internal process and practices impacting component projects or overall program.

Adheres to standard project management methodologies and reporting techniques.

Proficiency in MS Office required.