Senior Quality Project Manager

Population Health Manager

Responsible for overseeing population health and clinical/operational quality improvement projects for the Community Health Centers. This position leads registry development, data collection, measurement, analysis of workflows and root-cause analysis, and presentation in an appropriate methodology for audience. Responsibilities include supporting the executive leaders to implement the organization's Continuous Quality Improvement (CQI) program, report on health risk management initiatives, lead and support initiatives related to value-based services performance and reporting as appropriate and participate in other population health quality improvement projects as assigned. All employees of FCHC must ensure service standards are delivered, including:

FCHC Core:

• Demonstrates a commitment to FCHC mission and vision.
• Demonstrates a positive attitude towards patients, employees, role, and the health center.
• Demonstrates FCHC core values (accountability, courtesy, excellence, flexibility, integrity, respect).

Customer Service and Professionalism:

• Smiles and makes appropriate contact, greets individuals upon entry into building and space.
• Is customer service oriented to both internal (colleagues) and external (patients, clients, vendors, etc.) customers. Treats patients, customers and colleagues with dignity and respect.
• Provides timely response to requests, tasks, and inquiries. Demonstrates good service turnaround.
• Demonstrates good communication skills and communicates in a tactful manner.
• Exhibits conflict resolution skills in order to foster effective working relationships and embraces a team approach.
• Adheres to FCHC's dress code policies. Employee appearance and grooming appropriate.
• Consistently shows commitment to position and team performance (i.e., attendance and punctuality).
• Consideration and acceptance of cultural differences of others; works well with individuals of diverse backgrounds, supporting a culture of justice, equity, diversity, and inclusion.
• Participates in training and professional development and completes required trainings in a timely manner.

Safety:

• Adheres to and promotes a culture of safety and cleanliness.
• Adheres to HIPPA/Confidentiality standards.
• Respectful of FCHC property, properly and safely uses Health Center Equipment.

INTRADEPARTMENTAL RELATIONSHIPS:

Department Officer: Chief Operations Officer

Reports to: Chief Operations Officer

Supervises: Quality Project Manager

PRIMARY RESPONSIBILITIES:

1. DATA ANALYSIS:
• Responsible for utilizing reporting tools to problem-solve around population health management for patients with chronic conditions (i.e., diabetes, children needing immunizations, hypertension, pediatric/adult asthma, etc.)
• Completes ad hoc data analysis requests from executive leaders.
• Provides data support and population health insights to the Quality Champions team, making informed suggestions on how to improve clinical quality measures.
• Remains up to date on population health best practices, including attending webinars and meetings.
• Provides analytical support to departmental leaders for evaluation of providers and clinical team members including peer reviews and annual evaluations.
2. PROJECT MANAGEMENT:
• Regularly reports on grant deliverables for all departments, making recommendations on documentation to optimize data collection and reporting.
• Leads annual PCMH recognition and application process.
• Leads clinical portion of annual UDS submission.
• Provides periodic updates on clinical quality performance to a wide variety of audiences within the organization.
• Coordinates with members of the quality team to implement quality improvement projects throughout the organization.
• Collaborates with teams by providing data & analysis on the patient-centered interventions; Medical, Behavioral Health, Dental, Nutrition, Pharmacy, Optometry, and Community Health, on priorities and focus areas of quality performance goals.
• Leads validation and mapping efforts, ensuring data integrity.
• Collaborates with managers to update standards of practice with evidence-based workflows that ensure efficient and high-quality care.
• Supports strategic planning with analysis.
• Provides analytical support to CQI committee, FCHC Board, Healthy Women Initiative, The Lead Program, and other groups as assigned by COO.
3. QUALITY TEAM LEADERSHIP:
• Provides supervision of Quality Project Manager(s). Makes assignments and monitors progress.
• Supports team members with onboarding and training.
• Assesses the quality, timeliness, and integrity of reports produced.
• Provides coaching and feedback to promote and ensure the quality of information provided to providers and leaders.
• Assists Quality Champion Leaders to support the Quality Champion Program.
• Provides leadership through mentoring and guidance.
• Promotes the understanding of key quality management principles and assists with the delivery of information to Quality Champion Team members.
• Assists with providing education to Quality Champions to promote a fundamental understanding of quality measures, specifically within a community health center setting.
4. PERIODIC DUTIES:
• Participates in Health Center staff problem solving groups.
• Attends and participates in department meetings, etc. as assigned.
• Performs other duties as assigned.
5. WORKING RELATIONSHIPS:
• Inside Health Center: All inclusive.
• Outside Health Center: Health Choice Network, Patients/Clients, students, vendors, community health agencies, hospitals, insurance companies, Medicare/Medicaid, physician offices, etc.
6. QUALIFICATIONS:
• Bachelor's degree in Health Information; Health Information Management, Public Health or Professional Certificate (specified by designation) that qualifies holder to competently assist and coordinate a Healthcare Quality Program.
• Project Management Professional Certification preferred.
• A minimum of five (5) years of experience in a health care setting with knowledge of quality guidelines and health risk management.
• Understanding of Patient-Centered Medical Home (PCMH) programs a must.
• Experience in robust reporting skills, including reporting insight and explanation preferred.
• Experience in a community health center setting preferred.
• Knowledge of chronic care management programs.
• Experience in designing and managing processes.
• Proven analytical, research and problem-solving skills required.
• Familiarity with community health resources required.
• Requires strong presentation skills. Must demonstrate the ability to effectively present information and respond to questions from all levels within the organization.
• Excellent verbal and written communication skills.
• Proficient in Microsoft applications and electronic medical record system(s).
• Ability to quickly learn new systems, technology, and methods.
• Ability to lead and facilitate CQI initiatives and programs a must.

If you're a Sr. QPM who wants to join a supportive environment and a community that truly values its physicians, we'd be happy to connect.