Manager, Credit & Collections

Exciting Opportunity to Join Our Legacy of Environmental Leadership!

At Arcwood Environmental, we are more than just a company; we are pioneers in industrial waste management, committed to creating a cleaner, safer world. Since our inception during the environmental movement of the 1970s, we've been at the forefront of solving complex environmental challenges. Headquartered in Indianapolis, Indiana with a dedicated team of 2,000+ employees spread across the United States, we provide innovative and compliant solutions to thousands of clients in diverse industries.

Be part of a team that makes a real difference. Our comprehensive services range from hazardous waste management and emergency response to onsite support and technical solutions, allow us to solve our customers' waste challenges. We are part of the solution. We don't generate any waste ourselves.

At Arcwood, your contribution is valued beyond your job title. We believe in the power of continuous learning and growth, encouraging every employee to expand their skills and take on new challenges.

Your health and safety are our top priorities. We foster a culture where every employee is empowered to act safely and ensure the well-being of their colleagues. Our mantra is Safe and Compliant, Always.

Together we can achieve much more. Join a supportive and dynamic team where your ideas and efforts are recognized and rewarded.

We are dedicated to fostering an inclusive and innovative workplace where every employee can thrive. As part of our team, you will have the freedom to contribute your expertise wherever needed, ensuring the success of our mission to protect the environment.

Our vision is to be the most trusted partner in the environmental services industry. We put our customers first and deliver agile, sustainable, and innovative solutions. We commit to nurturing top talent and creating lasting value for our customers, shareholders, communities, and the planet.

Arcwood Environmental is backed by the EQT Infrastructure VI fund, enhancing our capabilities, and expanding our reach. EQT is a dynamic global investment powerhouse managing EUR 232 billion in assets (EUR 128 billion fee-generating). With a focus on Private Capital and Real Assets, EQT owns and supports leading companies across Europe, Asia-Pacific, and the Americas, fostering sustainable growth, operational excellence, and market leadership. This exciting ownership positions us for continued impacts and growth in the future.

Essential Functions & Responsibilities

Manager, Credit & Collections

Arcwood is seeking a highly-organized and detail-oriented Manager, Credit & Collections to oversee our Collections department. As the Manager, you will be response for developing and implementing strategies to effectively manage credit and collect outstanding debt owed to our organization.

Ideal candidates will have a strong background in credit evaluation, collections, excellent communication skills, strong reporting capabilities, and the ability to lead a team to achieve departmental goals.

This position is hybrid in office 4 days a week at Indianapolis office.

• Prioritizes health and safety by adhering to policies, processes and maintaining safe practices at all times
• Develops and implements effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships
• Manages a team of credit and collections agents, providing guidance, support, and training as needed
• Monitors and analyzes the performance of the Credit and Collections team, implementing measures to improve productivity and success rates
• Reviews and evaluates new and existing accounts, cash application processes, and delinquent accounts, determining appropriate actions to be taken in accordance with Company policies and legal requirements
• Communicates with customers regarding their credit worthiness, outstanding debts, negotiating payment plans, settlements or other resolutions
• Maintains accurate and up-to-date records of all credit and collections activities, ensuring compliance with regulatory guidelines and internal policies
• Collaborates with cross-functional teams, including Legal, Finance, and Customer Experience to resolve complex or escalated customer issues
• Stays current on industry trends and best practices in credit and collections, implementing new strategies or technologies as needed to improve efficiency and revenue results
• Prepares regular reports on credit and collections activities, presenting data and insights to leadership as well as end-period reporting as needed
• Develops and maintains relationships with external collection agencies, attorneys, and other service providers as necessary
• Takes on additional duties as assigned to support the team and organization

Education

- Bachelor's degree (required); degree within business administration, finance or related field (preferred)

Experience

• 5+ years of experience in collections (required)
• Previous experience within a supervisory role (preferred)
• Demonstrated experience and proficiency in utilizing collections software and systems (required)

Benefits, Compensation & Workforce Diversity

Arcwood offers competitive pay and bonus incentives. Benefits include choice of medical, dental, and vision plans, flexible spending or health savings accounts, employee and dependent life insurance, short and long-term disability, 401(k) savings plan with 7% company match, and tuition reimbursement. Equal Opportunity Employer Veterans & Disabilities A post-offer drug screen and background check will be required.