Program Manager

Service Readiness Program Manager

Payrate: $70.00 - $75.00/hr. Summary: The Post Sales Operations (PSO) group is seeking a highly skilled and motivated Service Readiness Program Manager to join the Service Planning & Strategy team. The Post Sales Operations group oversees customer support operations for all Company products. The Service Readiness Program Manager has the responsibility to support organizational operations and service readiness as Company launches new cutting-edge products. The ideal candidate is skilled at leading projects end-to-end, cross-functional collaboration, and operational excellence in customer support and support readiness as well as being able to navigate complex project landscapes and drive continuous improvements across the organization.

Responsibilities:

• Lead end-to-end CS program management for NPIs and cobranded tactical roadmap initiatives, ensuring support ops are launch-ready.
• Build and maintain project plans, timelines, risk registers, and KPIs.
• Partner cross-functionally (CS, eng, PM, sales, partners) to align objectives and hold launch schedules.
• Define support requirements using customer industry data.
• Identify and resolve launch risks and roadblocks.
• Establish metrics; track post-launch performance and drive continuous improvement.

Qualifications:

• 5+ years of experience in program management, preferably in technology or consumer electronics sectors.
• Bachelor's in Business Admin, or related; PMP preferred. (or equivalent years of experience)
• Proven ability to drive programs fully independently owns workstreams end-to-end, sets direction, and delivers without close supervision.
• Proven cross-functional leadership on complex end-to-end projects.
• Data-driven decision-making with strong stakeholder communication and influence.
• Experience in consumer electronics.
• Experience in customer support.
• Experience with Gsuite.
• Experience in Asana or GSD.

Skills:

• Hardware or post-sales/CS operations experience (fast domain ramp).
• PMP or equivalent.
• Journey mapping experience and strong documentation discipline (maintains a single source of truth / published canonical docs).

Pay Transparency: The typical base pay for this role across the U.S. is: $70.00 - $75.00 /hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.

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