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Homewood Suites by Hilton
Guest Services ManagerHomewood Suites by Hilton • Johnston, IA, United States
Guest Services Manager

Guest Services Manager

Homewood Suites by Hilton • Johnston, IA, United States
15 days ago
Job type
  • Full-time
Job description

Guest Services Manager

We are hiring a Guest Services Manager to oversee front desk operations and ensure guests receive exceptional service throughout their stay. This role is ideal for someone with strong leadership skills and a customer-first mindset who thrives in a busy hotel environment.

Benefits:

  • Competitive salary
  • Managerial bonus potential
  • Leadership development programs
  • Hotel discount programs

Responsibilities:

  • Supervise front desk and concierge staff
  • Handle escalated guest issues and special requests
  • Maintain scheduling and training for front desk team
  • Monitor guest feedback and implement service improvements
  • Collaborate with other departments to improve operations

Requirements:

  • 2+ years of hotel or hospitality leadership experience, Strong leadership and problem-solving skills, Excellent interpersonal and written communication, Working knowledge of hotel software systems & Ability to work flexible shifts, including weekends
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Guest Services Manager • Johnston, IA, United States

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