The role of the Assistant Valet Manager is to contribute to a safe and smoothly run operation at our location. The Assistant Manager maintains effective communication with the Valet and General Manager as needed. This position will be heavily involved with training and development of team members, implementation of VPNE policies and procedures to ensure that guidelines are being followed by all team members and providing on the job coaching and training as needed.
Operations Management - (ensuring the success of operations through continued preparation and communication; anticipating and resolving department needs (including but not limited to resources) by utilizing a proactive approach to daily operations preparedness)
People Management (encourage a culture of ongoing feedback and positive reinforcement through recognition of desirable outcomes and development of staff; assist in the supportive coaching of team members and follow-up on any Performance Management items)
Reporting (conduct routine evaluations of operations metrics (such as revenue reports, budgeted hours, payroll) with the aim of promoting efficiency and reducing the cost to VPNE and/or clients; Analyzing information from reports to guide business strategy and make recommendations for the future)
Years of Experience: 1+ years of experience in Hospitality or Customer Service
Language Skills: Proficient in English both verbally and written
Education Requirements: Associate or bachelor's degree preferred
VPNE is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
Assistant Manager • Boston, MA, United States
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