Talent.com
Mercer France
Senior Team LeaderMercer France • Kansas City, MO, United States
No longer accepting applications
Senior Team Leader

Senior Team Leader

Mercer France • Kansas City, MO, United States
29 days ago
Job type
  • Full-time
Job description

Senior Team Leader

Marsh is seeking a talented individual to Senior Team Leader in our Kansas City, MO office. This is a hybrid role and will be required to be in the office 3x per week.

The Senior Team Leader is an operational leader based in Kansas City who guides develops, and manages team leaders and account management professionals across multiple lines of coverage within a "One Broker" model. The Senior Team Leader ensures exceptional client service, operational excellence, and alignment with organizational goals; fosters collaboration; implements process improvements; and promotes technical expertise to support complex insurance placements, client retention, and business growth. This role is a manager of approximately 3-4 team leaders while also managing a number of complex clients.

We will count on you:

  • Oversee daily operations for insurance placement, client account management, and market engagement to ensure operational excellence, compliance, and data accuracy.
  • Act as a senior escalation point for complex client or market issues and manage a small book of complex client accounts (renewals, contract execution, compliance).
  • Drive technical support activities (reviewing data, updating exhibits) and collaborate with colleagues to execute growth and retention strategies.
  • Implement strategic initiatives to improve workflow efficiency and client satisfaction; establish and monitor KPIs and use data-driven insights to drive improvements.
  • Foster cross-functional collaboration with product line leaders (Property, Casualty, Financial Lines), sales, underwriting, legal and others to standardize processes and leverage technology.
  • Ensure the team maintains strong relationships with clients, carriers, underwriters, and internal partners; act as a senior escalation point for complex client or market issues.

What you need to have:

  • Bachelor's degree in Business, Insurance, Risk Management, or related field (relevant licenses or designations like CPCU or ARM advantageous). P&C license mandatory.
  • 810 years' experience in insurance brokerage, placement, or risk management with broad placement knowledge across multiple lines.
  • At least 3 years' experience managing teams, complex client accounts, and strategic initiatives.
  • Strong attention to detail, organizational, problem-solving, and decision-making skills.
  • Excellent communication, negotiation, and stakeholder management abilities.
  • Analytical mindset with proficiency in data analysis and process improvement.

What makes you stand out:

  • Proven success executing large-scale operational strategies that improve efficiency and client satisfaction.
  • Demonstrated ability to lead cross-trained, multi-line teams and promote knowledge sharing and professional development.
  • Track record of strong client-focused results improving retention and delivering portfolio solutions within a One Broker model.
  • Ability to translate market and regulatory trends into actionable strategies for teams and clients.

Why join our team:

  • Opportunity to lead and shape a One Broker model in a targeted market segment with meaningful growth and retention potential.
  • A role based in the Kansas City office where you'll influence operational cadence, technical expertise, and service delivery across multiple lines.
  • Work in a collaborative, accountable culture focused on commercial excellence, professional development, and adoption of workflow and placement technology.
  • Make a visible impact by driving client-focused improvements and supporting Marsh's broader US business objectives.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.

Create a job alert for this search

Senior Team Leader • Kansas City, MO, United States

Similar jobs

ESIS Claims Team Leader, AGL

ChubbShawnee Mission, KS, United States
Full-time

ESIS) provides sophisticated risk management services designed to reduce claims frequency and loss costs.ESIS, the Risk Management Services Company of Chubb, provides claims, risk control & los... Show more

 • Promoted

Shift Leader

Panda Restaurant GroupOlathe, KS, US
Full-time

Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion,... Show more

Shift Leader

Pizza HutBelton, MO, US
Full-time

Flynn Hut joined the Pizza Hut system in 2021.In 2023, we expanded internationally acquiring Pizza Hut’s master franchisee in Australia with 260+ units.Today we are the largest Pizza Hut franchisee... Show more

Shift Leader

Jersey Mike's SubsOlathe, KS, United States
Full-time

Shift leader helps oversee in-store operations alongside the General Manager.The Shift leader plays a major role in ensuring the store is in exceptional order and that all employees are performing ... Show more

 • Promoted

Store Team Lead

Academy Sports and OutdoorsBelton, MO, United States
Full-time

Your Store Journey Starts Here.Our Stores Team Members are the heart of the customer experience.Every day, you bring a friendly attitude, help customers find the gear that fuels their next adventur... Show more

 • Promoted

Customer Operations Team Leader

ADTShawnee Mission, KS, United States
Full-time

Position Overview:Join our team as a Customer Operations Team Leader, where you will play a vital role in ensuring prompt and complete installation and service for our valued existing customers.You... Show more

 • Promoted

Team Leader

College Hunks Hauling Junk & MovingOverland Park, KS, United States
Full-time

If you enjoy pushing yourself both physically and mentally, we want you to join our College Hunks Hauling Junk and Moving team.We are looking for leaders that want to be part of a team culture wher... Show more

 • Promoted

Team Leader-Accounting

Shook, Hardy and Bacon LLPKansas City, MO, United States
Full-time

Accounting RolePerforms a broad range of accounting functions with a lead responsibility in a particular area.Assists in training new employees on Accounting Department policies and procedures.Prov... Show more

 • Promoted

Shift Leader (P1-1474393-1)

Panda ExpressShawnee, KS, United States
Full-time

Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda's mission alive in our restaurants by supporting management in creating food with passion,... Show more

 • Promoted

Job Coach

TradeJobsWorkForce64150 Riverside, MO, US
Full-time

Developing and implementing effective coaching strategies to help clients overcome employment-related challenges.Identifying clients' strengths and advising them on how to use those strengths to se... Show more

 • Promoted

Assistant Manager

Express Oil Change & Tire EngineersBelton, MO, United States
Full-time

Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 400 locations across 21 states, leading our industry through excellence, innovation, a... Show more

 • Promoted

Team Lead

KENCO CORPORATIONOlathe, KS, United States
Full-time

Warehouse LeadAt Kenco Logistics, you're more than just a team memberyou're part of a company that values innovation, integrity, and a strong commitment to its people.As one of the leading 3PL prov... Show more

 • Promoted

Shift Leader

Coffee And Bagel BrandsOlathe, KS, United States
Full-time

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose.Our team brings this to life by focusing on what's really important TEAM, GUEST, BUSINES... Show more

 • Promoted

Senior Plant Manager, Contract Logistics (Cloud Team)

DP WorldBelton, MO, United States
Full-time

As a current employee of DP World, you will know that we believe our people are our greatest asset.As such, our talent is our priority and we look to fill roles internally wherever possible.We are ... Show more

 • Promoted

Technical Services Manager

Agiliti Health, Inc.Riverside, MO, United States
Full-time

Agiliti is a leading provider of medical equipment management solutions, helping healthcare organizations deliver safe, high-quality, and cost-effective patient care.Our teams ensure critical equip... Show more

 • Promoted

Associate Team Leader

H&R BlockOlathe, KS, United States
Full-time +1

Our CompanyAt H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.W... Show more

 • Promoted

Leadership Team Service

Red Door Woodfired GrillOverland Park, KS, United States
Full-time

Benefits Offered For all Full-time Restaurant Managers.Medical, Dental, Vision & Pharmacy Benefits.Company-provided Life Insurance & AD&D Insurance.With Employer Match (age 21 & older).Competitive ... Show more

 • Promoted

Consumer Research Panel Member

GL IncBelton, Missouri
$15.00 hourly
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Senior Manager, Engineering

Liberty UtilitiesPlatte City, MO, United States
Full-time

Algonquin Power & Utilities Corp.AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility.AQN is committed to providing safe, reliable, and... Show more

 • Promoted

Team Lead

TradeJobsWorkforce64151 Kansas City, MO, US
Full-time +1

We believe that taking care of our guests begins with taking care of our crew, and we try to do an amazing job with both.No insane hours, no crazy demands; just great food, great people and a great... Show more