A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws.
Responsibilities Include:
Able to perform all responsibilities of restaurant team members
Lead team meetings
Deliver training to restaurant team members
Ensure Brand standards, recipes and systems are executed
Create and maintain a guest focused culture in the restaurant
Review guest feedback results and implement action plans to drive improvement
Communicates restaurant priorities, goals and results to restaurant team members
Execute new product roll-outs including training, marketing and sampling
Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
Control costs to help maximize profitability
Completion of inventory on a periodic basis as determined by Franchisee
Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
Completion of DCP and other vendor orders
Conduct self-assessments and corresponding action plans
Ensure restaurant budget is met as determined by Franchisee
Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies
Engages with Dunkin' Brands Field Operations team as appropriate
Management Responsibilities include:
Recruit, hire, onboard and develop restaurant team members
Plan, monitor, appraise and review employee performance
Coach restaurant team members to drive sales, improve profitability and guest satisfaction
Education/Experience:
Basic computer skills
Fluent in spoken and written English
Basic math and financial management
Previous leadership experience in retail, restaurant or hospitality
College Degree preferred
Key Competencies:
Strong analytical skills and business acumen
Works well with others in a fun, fast-paced team environment
On time, demonstrates honesty and a positive attitude. Willingness to learn and embrace change
Ability to train and develop a team Guest focused
Time Management Problem solving Motivating others
Physical Demands/Working Conditions:
Standing on feet
Repetitive motion including bending, stooping and reaching
Lifting packages (if applicable) Wearing a headset (if applicable) Working in a small space
2020 DD IP flolder LLC. All rights reserved. This template is provided to Dunkin' franchises to help them design human resource programs for their employees. Franchisees are not required to use it and remain solely responsible for designing and implementing their own human resource programs, running their day to day operations, and for complying with all applicable laws.
Restaurant Manager • Hoffman Estates, IL, United States
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