Supports, organizes, and coordinates the overall operation of Patient Services, including staffing and work assignments of patient services representatives, assistants, and interns. Supports updates to policies, procedures, and protocols to streamline workflow, improve efficiency, and strengthen quality assurance. Ensures the timely delivery of services to patients and oversees the efficient operation of the department. Serves as the liaison between Patient Services and staff, physicians, patients, family, and other employees. Ensures services are provided in a manner consistent with best practices, accreditation standards, and State and Federal regulations. Adheres to all organizational, local/state/federal regulations, codes, policies, and procedures to ensure privacy and safety while delivering patient care. This role is intended for use by employees employed by an outpatient facility.
Education:
Typical Experience:
Skills and Knowledge:
Job Shift: Days
Schedule: Full Time
Shift Hours: 8
Days of the Week: Monday - Friday
Weekend Requirements: None
Benefits: Yes
Unions: No
Position Status: Non-Exempt
Weekly Hours: 40
Employee Status: Regular
Employees of Sutter Health and its entities may handle hazardous drugs in the course of their work, including patient care, which requires them to manage, store, prepare, receive, unpack, transport, dispose of, or administer drugs identified as hazardous or potentially hazardous by the National Institute for Occupational Safety and Health (NIOSH) and in accordance with the USP 800 guidelines.
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $34.48 to $48.27 / hour
The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program.
Patient Services Lead • San Francisco, CA, United States
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