Program Manager

Program Manager

The Program Manager (PM) provides full leadership, oversight, and direction for all aspects of contract performance under this GSA program. The PM serves as the Government's primary point of contact, ensuring efficient delivery of services, technical excellence, and customer satisfaction across all task areas. The PM oversees multiple projects, large operational teams, and diverse technical functions-including engineering, operations, cybersecurity, infrastructure, and teleservices. The PM is responsible for the quality, financial management, staffing, risk management, compliance, and performance of the entire contract. The PM also functions as a senior technical and programmatic advisor and may serve as a Subject Matter Expert (SME) for critical mission areas.

Key Tasks & Responsibilities

• Program Leadership & Contract Management
• Provide day-to-day management of all program operations, supporting multiple projects, workstreams, and geographically dispersed personnel.
• Organize, direct, and coordinate planning and production of all contract activities.
• Ensure adherence to the PWS, SLAs, technical requirements, and quality standards.
• Serve as the Government's primary point-of-contact for all programmatic, technical, and contract matters.
• Lead all contractor staff; provide supervision, tasking, mentorship, QA/QC oversight, and performance management.
• Ensure customer satisfaction, stakeholder alignment, and timely resolution of escalated issues.
• Provide financial management, cost tracking, resource management, and staffing oversight.
• Conduct detailed quality reviews for deliverables, documentation, and technical work products.
• Primary Project Manager Responsibilities
• Serve as the named Primary Project Manager for the contract.
• Provide overall management, direction, financial reporting, QA/QC oversight, and leadership.
• Ensure both business processes and technical activities meet required standards.
• Oversee performance across all contractor personnel, subcontractors, and task areas.
• Program & Project Management Deliverables
• Project Management Plan (PMP)
• Change Management Process and documentation
• Performance Management and measurement reports
• In-Process Reviews (IPRs) and Weekly Status Updates
• Progress Reviews with Government Management
• Project Management Support documentation and controls
• Transition Management
• Technical Oversight
• Keep current with emerging technologies and incorporate modernization opportunities into program strategy.
• Develop and deliver Information Technology Infrastructure Design Documentation.
• Provide advanced technical documentation and guidance across:
• Infrastructure troubleshooting methodologies
• Vulnerability management
• Network and system optimization
• Software distribution and enterprise reporting
• Infrastructure monitoring and performance analysis
• Deliver senior-level presentations covering engineering, operations, teleservices, and IA/cybersecurity technology domains.
• Identify technical gaps, evaluate alternatives, and provide recommendations for improvement, modernization, and risk mitigation.
• Provide technical and management leadership on major tasks or technology assignments.
• Establish goals, strategies, and plans that support project and program objectives.
• Provide advanced domain expertise that may have critical impact on project success.
• Direct and control financial management, staffing, and operational methods to ensure technical requirements are met.
• Engage directly with clients, including negotiations and executive-level discussions.
• Initiate, supervise, and develop complex program requirements from inception to conclusion.
• Lead surveys, studies, and data analysis to provide actionable recommendations and solutions.
• Required Skills & Expertise
• Demonstrated experience managing programs of similar scope and complexity within DoD or other federal agencies.
• Proven leadership of large-scale IT operations (40+ personnel) across diverse functional areas.
• Expertise in environments involving user systems, integration, training, and multi-skill teams.
• Strong background in quality assurance, customer satisfaction, complaint tracking, and QC programs.
• Exceptional written and verbal communication skills, including briefing senior Government officials.
• Skills in manpower utilization, subcontractor management, procurement support, training, problem resolution, and employee relations.
• Progressive experience as a Project Controller, including financial oversight and analysis.
• Knowledge of project structures, WBS development, planning, and scheduling.
• Experience evaluating configuration alternatives, including:
• Cost analysis
• Risk analysis
• Performance predictions
• Experience conducting business decision analyses:
• Cost-benefit
• Business case analysis
• Major IT infrastructure assessments
• Experience conducting Total Cost of Ownership (TCO) analyses and using TCO tools.
• Internal Coordination & Corporate Responsibilities
• Coordinate with internal corporate teams on staffing, HR actions, budgeting, recruitment, compliance, and reporting.
• Maintain internal documentation, personnel files, training records, and compliance artifacts.
• Ensure corporate policies and resources support program success.
• Promote a culture of operational excellence, continuous improvement, accountability, and high performance.

Education & Experience

• Minimum Education
• Bachelor's degree.
• MA/MS degree preferred
• Minimum General Experience
• Ten (10) years of progressive experience in project management, program management, or a closely related IT management discipline involving oversight of large, complex, multi-site programs.

Certifications

• Project Management Professional (PMP) or equivalent - REQUIRED
• Relevant commercial certifications (e.g., ITIL, Agile, CISSP, CSM) - desired
• Must maintain all mandatory certifications

Security Clearance

• Must be a U.S. Citizen.
• Selective Service registration required (if applicable).
• Top Secret Security Clearance required
• Must maintain fitness and eligibility for national security positions

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

• Onsite at customer location

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations. Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources.