Sales Operations Manager

Sales Operations Manager

Pittsburgh, PA

TeleTracking began with a simple but powerful belief that no one should wait for the care they need. More than a slogan, it's a promise to continually improve healthcare.

TeleTracking builds groundbreaking technology incorporating deep clinical expertise. Our solutions are used in the nation's largest healthcare systems and around the world to positively impact patients, families and communities.

What's your contribution to the TeleTracking story?

When you chose to bring your passion and skills to helping achieve our purpose, you'll be part of a team that understands that there's a human life behind every data point. Your skills, curiosity, and compassionwill help fuel our innovation and achieve the TeleTracking promise of revolutionizing modern healthcare.

About the role

The Sales Operations Manager exists to design, govern, and continuously improve the commercial operating framework that enables the sales organization to execute effectively, scale efficiently, and deliver predictable revenue. This role serves as the strategic bridge between Sales, Finance, Legal, Product, Services, and IT, ensuring that processes, data, systems, and performance metrics are aligned to support executive decision-making and company growth.

What you will do

System Administration

• Design, govern, and continuously improve the end-to-end commercial operating model
• Oversee and direct quote and order form preparation for new business and annual renewals
• Support pricing, discounting, and deal governance frameworks including approval workflows and commercial standards to balance market competitiveness with profitability and compliance
• Lead and own the CenTrak System Maintenance agreement (SMA) program (including annual renewal strategy, pricing and margin oversight)
• Forecast, analysis and manage pipeline and revenue performance partnering with Sales and Finance to provide risk visibility and support forecasting
• Lead and manage the Sales Operations Team
• Advise and partner with cross-functional leadership (Sales, Finance, Legal, Product, Services, Marketing and IT) in translating business strategy into operational frameworks
• Own and administer sales systems and data governance serving as the product owner for Salesforce and related commercial technologies
• Conduct ad hoc executive analysis, audit and compliance support, documentation, enablement and continuous improvement initiatives that enhance overall commercial effectiveness
• Performs other related duties as assigned

People Management

• Build an inclusive culture where employees thrive, and organizational goals are achieved.
• Leads and manages a high-performance team through effective communication, empowerment, reward and coaching techniques.
• Implements organization-wide annual planning, goal setting, and performance management.
• Provides day-to-day leadership that is in alignment with and promotes TeleTracking values.
• Hires, trains, and develops staff in accordance with company policies, practices, and procedures
• Conducts regular meetings with assigned employees to assess goals, objectives, task performance and identify developmental opportunities.
• Fosters a success-oriented, accountable, and ethical environment.
• Builds strong internal, external, and cross-functional relationships

What we look for

• Bachelors in IT, Business Administration, or equivalent combination of work and experience
• Minimum of 5 years' experience administering sales operations and CRM
• Progressive experience in sales and commercial operations within a B2B technology or enterprise solutions environment preferred
• Hands-on experience administering CRM and Sales technologies (e.g. Salesforce and related quoting, reporting, and integration tools) with accountability for data accuracy, process governance, and alignment between sales, finance, contracts and billing systems
• Demonstrated experience supporting executive leadership
• Familiarity with enterprise health system purchasing structures and multi-stakeholder buying committees (clinical, IT, finance, operations)
• Experience managing sales processes with long enterprise sales cycles (9-18 month typical in healthcare)
• Exposure to healthcare contracting dynamics such as multi-year agreements, pilots, and enterprise rollouts.

Education

• Bachelors in IT, Business Administration, or equivalent combination of work and experience

License or Certifications

• Highly proficient in Microsoft Word, Excel, PowerPoint and Outlook (with advanced Excel skills including the ability to produce charts, graphs, and pivot tables)
• CRM Maintenance and Administration Experience (Salesforce Preferred)

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Benefits

• Employee Medical/dental/vision premiums paid 100% - family members without coverage Medical 100% - small cost for dependents on dental and vision, which start from day one!
• Life and AD&D
• Flexible Spending Accounts: Medical, Dependent Care, and Transportation
• 401 (k) Retirement Savings
• Tuition Reimbursement
• Military Paid Leave (up to 6 months of base salary while on military leave)
• Paid Time Off
• Paid parental leave

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.

TeleTracking is an Equal Opportunity/Affirmative Action employer. TeleTracking recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.