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Howley Bread Group, Ltd., a franchisee of Panera, LLC
HBG - Assistant General ManagerHowley Bread Group, Ltd., a franchisee of Panera, LLC • Lincoln, RI, United States
HBG - Assistant General Manager

HBG - Assistant General Manager

Howley Bread Group, Ltd., a franchisee of Panera, LLC • Lincoln, RI, United States
14 days ago
Job type
  • Full-time
Job description

Assistant General Manager

Howley Bread Group - Lincoln, RI 02865

Overview

Position Type: Full Time Job Shift: Day Education Level: None Travel Percentage: None Category: Restaurant - Food Service

Description

Job Purpose:

The Assistant General Manager supports the General Manager in managing the overall operations of the bakery-cafe to ensure company standards are maintained and continually improved. They are responsible to assist in coaching and developing the team, creating a differentiated guest experience, growing sales and maximizing profitability. They assist in creating a culture of professionalism, teamwork, hospitality and Panera Warmth through owning the cafes people responsibilities.

Duties & Responsibilities:

Maintain Quality Bakery-Cafe Operations While Ensuring Customer Satisfaction

  • Demonstrate leadership and effective planning in staffing, scheduling, people development and succession planning
  • Assist the General Manager in maintaining accountability for the success of the cafe by making key decisions and solving problems.
  • Act as a role model and demonstrate professional behavior to cafe team as well as to customers.
  • Uphold and coach achievement of Food Safety standards.
  • Upgrade and improve cafe operations when needed, maintain quality of product and service.
  • Adhere to cafe systems and processes to accomplish day-to-day operations.
  • Follow company policies and procedures and comply with all state and federal regulations.
  • Coach and follow up with team members to ensure the cafe adheres to operational standards
  • Safeguard the team by maintaining a healthy and safe workplace, environment and culture.

Management and Development of Team Members

  • Assist the General Manager in supervising the overall operation of the cafe.
  • Hire, train, motivate and manage performance of Retail Team Members to ensure the cafe is staffed to ensure quality standards and exceptional customer service.
  • Coach and delegate to Team Managers and Team Members in order to build subject matter experts within the cafe teams for career development and cafe succession planning.
  • Oversee the QHC process alongside the General Manager, rewarding and recognizing Team Members including comprehensive compensation planning and career pathing.

Financial Contribution

  • Execute company and cafe strategies for sales growth and flow through
  • Manage Team Member labor and help cafe maintain profitability
  • Assist General Manager in maintaining cafe costs and inventory

Working Conditions:

  • This role requires flexible hours including nights and weekends in a faced paced environment with shifting priorities.
  • This role requires the ability to keep cool under pressure and deal with multiple types of people in a calm and fair manner.
  • While performing this job, the incumbent is regularly required to stand, sit, talk hear in a loud environment.

Qualifications

Qualifications:

  • Actively taking part in Career Path towards becoming a General Manager and, where possible willing to relocate.
  • Successfully managed through and be certified in all Team Manager areas of responsibilities (Channel, Food, etc.).
  • Shown demonstrated ability to drive positive results and understanding of the business.
  • Completed Certified Manager Program.
  • Demonstrated an ability to run great shifts and coach Team Members.
  • ServSafe certified. Minimum age -- 18 years of age. Ability to pass background check
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HBG - Assistant General Manager • Lincoln, RI, United States

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