General Manager

General Manager (Restaurant Operations)

M&M Custard, LLC | Franchisee of Freddy's Frozen Custard & Steakburgers

Position Summary

The General Manager leads all aspects of restaurant operations, building and developing a high-performing team while driving consistent execution and strong financial results. The General Manager serves as the on-site business leader of the restaurant and reports directly to the District Manager. This role is accountable for overall restaurant performance, including team development, operational execution, and financial results. The General Manager leads a team of 2540 team members and is responsible for building a high-performing leadership team, maintaining operational discipline, and delivering consistent results across all dayparts.

Key Responsibilities

• Leadership and Team Development
• Recruit, develop, and retain a high-performing team
• Establish clear expectations and drive accountability through coaching and performance management
• Develop managers to lead shifts and teams effectively
• Foster a culture of professionalism, consistency, and results
• Training & Development
• Oversee execution of all training programs, including onboarding and certification
• Ensure training standards are consistently applied
• Hold managers accountable for training completion and reinforcement
• Identify gaps and implement development plans
• Track training progress and maintain readiness
• Operational Execution
• Lead day-to-day restaurant operations across quality, service, cleanliness, and speed
• Maintain active presence in the restaurant
• Ensure consistent execution of all operational standards
• Financial & Labor Management
• Drive financial performance through planning and accountability
• Forecast sales and align labor strategies
• Monitor key metrics including labor, food cost, and sales trends
• Use data to improve performance
• Workforce Planning & Scheduling
• Develop schedules aligned with business needs
• Ensure appropriate staffing levels
• Maintain labor efficiency
• Ensure compliance with all operational and safety standards
• Conduct audits and inspections
• Address performance issues promptly

What Success Looks Like

• Well-trained and accountable team
• Strong performance across key metrics
• Consistent execution across all day parts
• Development of capable managers
• Clean and organized restaurant

Qualifications

• 23+ years of restaurant or retail management experience
• Supervisory or Assistant Manager experience required
• Experience in QSR or fast-casual preferred
• Knowledge of POS, BOH systems, inventory, and reporting tools
• Experience with cash handling and deposits
• Proficiency in email, scheduling, and basic computer tools
• Strong analytical and problem-solving skills
• ServSafe Certification (or equivalent) preferred
• Must be authorized to work in the United States
• Flexible availability including nights, weekends, and holidays

Physical Requirements

• Stand and walk for extended periods
• Lift up to 40 lbs
• Bend, stoop, and perform repetitive movements
• Work in fast-paced environment with heat and noise

Compensation & Benefits

• Competitive base salary
• Quarterly performance bonuses
• Weekly Pay
• 401(k) with match (21+)
• Referral bonuses

Training & Career Development

• 5 weeks of structured training
• Ongoing development opportunities
• Path to District Manager
• Scholarship programs

Additional Benefits

• Free and discounted meals
• Paid training
• Medical, Dental, Vision, Life, Disability

Additional Information

Employment is contingent upon background checks.

Equal Employment Opportunity

M&M Custard, LLC is an equal opportunity employer.

Employment is at-will.