Collections Supervisor

Collections Supervisor

The City of Oxnard's Public Works Department, Environmental Resources Division, is seeking a highly organized and motivated Collections Supervisor to oversee daily commercial solid waste, recycling, and organics collection operations, while also providing operational support and coverage for residential and roll off/industrial collection services as needed.

The ideal candidate is an operational leader who enjoys solving problems, leading people, and using technology to improve service delivery. This individual is organized, analytical, and adaptable, with the ability to balance field supervision with the administrative responsibilities necessary to support a modern municipal collection operation.

Successful candidates will have experience coordinating daily operations, supervising employees, utilizing technology to monitor performance, analyzing operational data, preparing reports, managing competing priorities, and communicating effectively with employees, customers, management, contractors, and the public.

We are seeking someone who can think strategically while remaining engaged in day-to-day operations; an individual who can lead in the field, make informed decisions using data, embrace technology, continuously improve processes, and foster a culture of accountability, safety, operational excellence, and exceptional customer service.

As the Collections Supervisor, you will provide leadership and oversight of the City's commercial solid waste, recycling, and organics collection operations while supporting residential and roll-off collection services as operational needs require. This position combines field leadership with operational planning, data-driven decision-making, employee development, customer service, and administrative oversight to ensure safe, efficient, and reliable collection services.

Operations Leadership

• Plan, coordinate, prioritize, schedule, assign, and monitor daily commercial collection operations while providing operational support for residential and roll-off collection services as needed.
• Evaluate daily operational performance, staffing levels, route completion, service demands, vehicle availability, equipment utilization, and workload distribution to ensure efficient service delivery.
• Adjust staffing, routes, equipment, and operational priorities in response to changing service demands, emergencies, special events, and operational challenges.
• Conduct field inspections, route observations, service audits, safety reviews, and quality assurance inspections to verify work quality, operational efficiency, and compliance with Division standards.

Staff Leadership & Development

• Supervise, coach, mentor, train, evaluate, and support assigned employees while promoting accountability, teamwork, professionalism, safety, and exceptional customer service.
• Foster a positive, collaborative work environment through effective communication, employee engagement, performance management, and ongoing professional development.
• Identify training opportunities, address performance concerns, recognize employee accomplishments, and promote continuous improvement throughout the work group.

Operations Management, Technology & Analytics

• Utilize route management software, GPS systems, camera systems, Microsoft Office, Google Workspace, and other business technologies to monitor operations, manage workloads, evaluate performance, and improve service delivery.
• Analyze operational data, route performance, productivity metrics, customer requests, missed collections, overtime, equipment utilization, contamination trends, and other key performance indicators to identify opportunities for operational improvement.
• Review operational dashboards, reports, and system data to support decision making, improve resource allocation, and enhance overall operational efficiency.
• Coordinate staffing schedules, equipment assignments, vehicle availability, and operational resources to maximize productivity and maintain service levels.

Administrative Management

• Prepare, review, and maintain operational reports, schedules, inspection records, work orders, safety documentation, incident reports, customer correspondence, and other business records.
• Ensure accurate and timely completion of required documentation while maintaining organized electronic and paper records.
• Assist in developing reports, presentations, operational summaries, recommendations, and performance metrics for management.
• Support budgeting, purchasing, inventory management, contract administration, and other administrative functions as assigned.

Customer Service & Collaboration

• Respond to escalated customer concerns, service requests, operational issues, and community inquiries using sound judgment, professionalism, and effective problem-solving skills.
• Collaborate with Fleet Services, Customer Service, contractors, vendors, other City departments, and management to resolve operational issues and improve service delivery.
• Serve as a technical resource for employees regarding collection procedures, safety requirements, operational policies, customer service expectations, and Division practices.

Safety, Compliance & Continuous Improvement

• Promote and maintain a strong culture of safety by ensuring compliance with applicable federal, state, and local regulations, City policies, and Division procedures.
• Investigate and document vehicle incidents, employee injuries, service disruptions, customer complaints, operational concerns, and other field issues while recommending appropriate corrective actions.
• Participate in route optimization, technology implementation, process improvement initiatives, operational planning, and development of standard operating procedures that improve efficiency, customer service, employee safety, and operational performance.